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Account Manager (Malaysia)
Job summary
A leading IT systems integrator is seeking a dynamic Account Manager to drive new business and manage existing accounts in Kuala Lumpur. Key responsibilities include full sales cycle management, client engagement, and collaboration with internal teams. The ideal candidate will have at least 3 years of B2B sales experience in IT solutions, strong technical knowledge, and exceptional communication skills. A competitive salary with uncapped commission and a supportive team culture are offered.
Benefits
Qualifications
- Minimum of 3 years B2B sales experience in IT solutions, preferably in a Systems Integrator.
- Strong knowledge of Cloud platforms, networking, and cybersecurity.
- Proven ability to manage complex sales cycles and build trust at the C-suite level.
Responsibilities
- Drive new business by identifying leads and managing the sales cycle.
- Serve as primary point of contact for assigned clients, ensuring satisfaction.
- Collaborate with internal teams to design solutions and manage customer onboarding.
Skills
Education
Tools
Job Title: Account Manager (Malaysia)
Location: Malaysia
Job Type: Full-time
Our client is a leading IT systems integrator (or technology vendor) seeking a high-energy, results-driven Account Manager to join their dynamic sales team. This is a pivotal, dual-function role that involves both acquiring new customers and strategically developing existing accounts.
The ideal candidate will be a trusted advisor to clients, managing the full sales cycle for a sophisticated suite of IT solutions, including Cloud, Cybersecurity, and Application Modernization.
1. Sales & Business Development
- Proactively drive new business by identifying and qualifying leads through outbound prospecting, strategic networking, and referrals.
- Manage the entire sales cycle from initial pitch and solution proposal to complex negotiation and deal closure.
- Develop and execute strategic account plans to achieve annual targets, focusing on upselling and cross-selling integrated solutions.
- Present and position a comprehensive portfolio of solutions, including Cloud platforms (AWS, Azure, GCP), Cybersecurity, Storage, and Application Modernization.
- Create and deliver compelling client proposals, presentations, quotations, and contracts, ensuring accuracy and compliance.
2. Account Management & Client Engagement
- Serve as the primary point of contact and trusted advisor for a portfolio of assigned clients, ensuring high engagement and satisfaction.
- Build and nurture strong, long-lasting relationships with key stakeholders, from IT Managers and procurement teams to C-suite executives (CIOs).
- Deeply understand clients' evolving IT roadmaps and business challenges to proactively position relevant, value-added solutions.
- Manage all aspects of client engagement, monitor feedback, and drive contract renewals to secure long-term value and partnerships.
3. Cross-Functional Collaboration
- Work closely with internal Solution Architects to design tailored solutions, and collaborate with Marketing and Project Delivery teams to ensure success.
- Lead or contribute to complex tender responses, RFP submissions, and client workshops.
- Coordinate a smooth customer onboarding and post-sale handover with the technical delivery teams.
4. Market & Product Knowledge
- Maintain expert-level knowledge of current industry trends, emerging technologies (e.g., AI, IoT), and the competitor landscape.
- Actively participate in vendor training and obtain relevant professional certifications as required.
- Contribute to go-to-market planning and strategy for new solutions and services.
- Diploma or Degree in Information Technology, Engineering, Business, or a related field.
- A minimum of 3 years of proven B2B sales experience in IT solutions, preferably from a Systems Integrator or technology vendor.
- Strong technical understanding of enterprise IT, including Cloud platforms (AWS, Azure, GCP), networking, cybersecurity, storage, and virtualization.
- Exceptional communication, presentation, negotiation, and stakeholder management skills.
- Demonstrated ability to build trust and navigate relationships at the C-suite level.
- A self-driven, proactive, and resilient attitude, with the ability to work independently and as part of a collaborative team.
- Proficiency in business productivity tools (e.g., Excel, PowerPoint, Teams).
- A true "hunter" mentality with a proven track record of managing long and complex sales cycles.
- Familiarity with local regulatory frameworks (e.g., Malaysias Bank Negara IT regulations) or government technology procurement frameworks.
- Experience in managing strategic alliances or channel/vendor relationships.
- A positive, adaptable attitude for navigating complex enterprise sales environments.
- A competitive base salary plus a highly attractive, uncapped commission and incentives package.
- A clear training, mentorship, and development roadmap to support your career growth.
- Opportunities to work with high-profile regional clients and top-tier technology vendors.
- A collaborative, supportive, and inclusive team culture with a strong support network to help you succeed.
- A flexible and growth-oriented workplace.
Interested candidates are invited to submit their resume and a brief summary of their sales achievements.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.