Universal Leader, Shah Alam

HSBC; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Shah Alam is seeking a Universal Leader to manage sales activities and customer service. The role involves coaching teams to enhance digital banking solutions and ensuring compliance with banking standards. Candidates should hold a Bachelor's Degree and possess strong communication skills. This opportunity offers career growth within an inclusive work culture.

Qualifications

• Proven ability to multi-task and maintain the highest standard of service.
• Clear view on compliance, credit & risk management.
• Able to communicate well in English and local languages.

Responsibilities

• Deliver exceptional customer experience and drive sales activities.
• Lead and coach Primary Bankers in using technology solutions.
• Manage Sales Governance and meeting stakeholder expectations.

Skills

Communication skills

Relationship management

Multitasking

Education

Bachelor's Degree or equivalent

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Representing the largest global Islamic financial services team of any international bank,HSBC Amanah provides a full suite of innovative Islamic products and services to retail and corporate customers around the world. Complementing HSBC’s comprehensive range of global banking and financing solutions, HSBC Amanah leverages the Group’s international experience and expertise in Islamic finance to best serve the growing demand for this viable alternative to conventional financing in Malaysia.

We are currently seeking an ambitious individual to join our HSBC Amanah team in the role of Universal Leader,working together with colleagues to define, manage and achieve divisional business targets.

Principal Responsibilities

• Act as a Universal Leader for HSBC MYH, delivering an exceptional customer experience and driving sales activities and operating rhythm through a team of PBs focusing on customer service, leads management, identifying and fulfilling all customer needs at first point of contact.
• Able to lead and demonstrate sound understanding of the bank’s products and services to provide coaching “point of meet” solutions using tablets and technology to resolve more digital and technology related solutions to customer’s needs to the Primary Bankers.
• Encourage and educate PBs to promote and deliver our digital channel and Life Sign Technology to New To Bank or Existing To Bank customers. Sharing digital know-how to customers to create awareness and increase the adoption rate and usage that is convenient to customers therefore they can bank with us from anywhere at anytime.
• Manage the Sales Governance that includes Sales Ethic, Sales Conflict & Improvement Plan.
• Meeting Stakeholders’ expectations in terms of efficiency, accuracy, timeliness and professionalism in attending all the tasks.
• Provide support to ensure all system & tools are available to the Primary Bankers to carry out their task efficiently.
• Proactively support others through direct and indirect actions beyond activities particular to this role.
• Work with the wider team to deliver the WPB performance measures and plan.
• Work as part of an integrated management team to ensure, standards are met and operating models are delivered.
• To safeguard the Bank from loss and always protects the Bank’s reputation.
• To implement Group Compliance policy by containing Compliance risk in conjunction with Head of Wealth and Personal Banking, LCO WPB and ACO.
• To Maintain HSBC internal control standards /Ensures high standard of operational efficiency in the branch.
• To adhere to the HSBC Amanah endorsed Shariah principles and related compliance.

Qualifications

• Minimum Bachelor’s Degree Holder or equivalent.
• Proven ability to multi-task and maintain highest standard of excellence in service provided to stakeholders.
• A broad knowledge on the overall Services and Sales activities and performance.
• Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment.
• Able to communicate well in English and local languages.
• Excellent communication & relationship skills.
• Able to multitask and deliver in high pace environment.
• Able to make decisions in accordance with bank policy and guidelines.

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritized.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC AmanahMalaysia Berhad