Mortgage Specialist, Juru

HSBC; George Town; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading international bank seeks a Mortgage Specialist in Penang. The role focuses on growing the mortgage business, delivering outstanding customer service, and collaborating with team members. Candidates should have strong communication skills, a customer-centric approach, and preferably some experience in the banking sector. Fresh graduates may apply, as training will be provided. Immediate right to work in Malaysia is required.

Benefits

Flexible working

Continuous professional development

Inclusive and diverse environment

Qualifications

• 1-3 years of experience in mortgage products within the banking or financial services industry is required.
• Individuals with Mandarin speaking capabilities are welcomed to apply.
• Fresh graduates are encouraged to apply, training will be provided.

Responsibilities

• Responsible for growing the Mortgage business and cross-sell wealth products.
• Partner with Premier Relationship Bankers in referring potential premier customers.
• Deliver high standard of service levels as defined by the bank.

Skills

Strong communication skills

Teamwork

Customer centricity

Financial planning

Mandarin speaking capabilities

Education

Minimum 5 credits in SPM

Job description

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC International Wealth and Personal Banking.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking ambitious individuals to join our International Wealth and Personal Banking (IWPB) team in the role of Mortgage Specialist working together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.

Principal Responsibilities:

• Responsible in growing the Mortgage business and cross-sell wealth products and services as determined by the bank
• Partner with Premier Relationship Bankers and Managers in referring potential premier customers
• Responsible in delivering individual performance and driving overall sales performance
• Responsible in advocating the Personal Banking Proposition, leveraging opportunities whilst ensuring customer centricity
• Deliver high standard of service levels as defined by the bank, providing best in class customer engagement and experience
• To ensure compliance with products and sales policies, procedures and guidelines set by the Bank and relevant authorities are adhered and complied to at all times

Qualifications - External

• Graduates with minimum 5 credits in SPM and above
• Fresh graduates are encouraged to apply, training will be provided
• 1-3 years of experience in mortgage products within the banking or financial services industry is required
• Strong communication skills and ability to work well in teams. Individuals with Mandarin speaking capabilities are welcomed to apply
• Skilled at financial planning coupled with the ability to identify, analyse, and meet customer’s needs
• Individuals who are customer centric with a strong focus on delivering quality service

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

Opening up a world of opportunity.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad