Assistant Manager jobs in Malaysia
Social Media Project - Operations Supervisor - English Speaking
Teleperformance USA
Social Media Operations Team Lead – BPO Performance
Teleperformance USA
Kindergarten Teacher - Bandar Tun Razak, KL
Little Caliphs
Associate Account Executive, Kuala Lumpur
The Hoffman Agency
Senior Manager/Manager – Marketing (Head of Department)
Cleanpro Laundry Holdings Sdn Bhd
Discover more opportunities than anywhere else. Find more jobs nowCustomer Service Team Lead - Penang
Teleperformance USA
HRMS Implementation Consultant (Senior/Team Lead) (REF07)
EPS Consultants
Connect with headhunters to apply for similar jobsCompliance Associate/Manager - Digital Asset Exchange
Fusang
Head of Department Integration & Middleware Solutions
Idealseed Resources Sdn Bhd
Technical Sales Engineer — Path to Division Manager
Kit Loong Commercial Tyre Sdn Bhd
IT Security & Compliance Lead (ISO 27001)
Career Horizons
Front Office Supervisor
Neutron Technologies & Communications Sdn Bhd
GENERAL MANAGER
Neutron Technologies & Communications Sdn Bhd
JOB OPPORTUNITY – Onshore HSSE Supervisor
EP Group of Companies
Sales Supervisor (FMCG - Ninja Mart) - Bahau
Ninja Van
Social Media Project Operations Supervisor
Job summary
A leading BPO company in Kuala Lumpur is looking for a team supervisor to manage a group of agents. The ideal candidate should have at least 2 years of supervisory experience in a similar environment, excellent communication abilities, and be able to work on a 24/7 rotational shift. Responsibilities include overseeing agent performance, ensuring adherence to policies, and providing coaching to team members.
Qualifications
- Minimum 2 years of team lead/supervisory experience in BPO/Call Center.
- Excellent written and verbal communication skills in English.
- Ability to work on 24/7 rotational shift.
Responsibilities
- Oversee and supervise a team of agents.
- Conduct agent observations and provide feedback.
- Ensure service level standards are met.
Skills
Education
Tools
- Oversee and supervise a team of agents, monitor agent attendance, performance and productivity.
- Ensure agents are continuously kept abreast of operational changes.
- Conduct agent observation and provide feedback.
- Ensure uniform understanding and adherence to policies, procedures and company programs.
- Assist in developing and streamlining procedures.
- Coach, motivate, reward, counsel and assist with disciplinary actions as necessary.
- Provide quality service to both internal and external customers – on and off-line.
- Assist agents with customer interaction on situations requiring special handling.
- Ensure open flow of communication between agents, supervisors and management.
- Prepare and ensure accuracy of reports.
- Assure service level standards are met.
- Perform other duties as assigned.
- Diploma or Bachelor’s Degree holder is preferable.
- Possess minimum 2 year team lead/supervisory working experience in BPO/Call Center. An assertive, well-organized self-starter with demonstrated supervisory experience in managing operations.
- A detail-oriented person with excellent written and verbal communication skills in English language.
- Must know how to use excel file for reporting.
- Demonstrate behaviors that support high quality standards.
- Recognize trends and escalate information as appropriate.
- Proven track record of success to motive agents and exceed performance metrics.
- Present information effectively and persuasively across various communication channels.
- Problem solving to gather and analyze information and uses it to develop effective solutions.
- Tolerate stressful situations well.
- Able to work on 24/7 rotational shift.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.