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Customer Program Manager (CLS)
Job summary
A global leader in manufacturing solutions is seeking a role focused on managing customer accounts in Kulim, Malaysia. Responsibilities include acting as the primary liaison with customers to ensure satisfaction, manage project timelines, and coordinate program tracking meetings. The ideal candidate possesses in-depth knowledge of manufacturing processes and requires strong negotiation and problem resolution skills. This position offers an opportunity to work within a dynamic team and requires effective communication with internal and external stakeholders.
Qualifications
- In-depth knowledge of manufacturing process and SCM.
- Strong understanding of business risks associated with manufacturing PCBs.
- Ability to manage multiple detailed projects under tight deadlines.
Responsibilities
- Act as primary interface for managing customer programs.
- Ensure on-time product deliveries and project schedules.
- Communicate frequently with customers to ensure satisfaction.
Skills
Tools
Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
Communicates frequently with customers to help ensure satisfaction with the company and the products.
Receives and resolves customer issues and complaints.
Monitors the impact on inventory of order changes.
Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
- In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
- In-depth knowledge of the business issues associated with manufacturing PCBs.
- In-depth knowledge of product pricing, contracts and contract negotiations.
- Thorough understanding of business risks and price make up (Value add and Materials).
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
- Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
- Which of the following statements best describes your right to work in Malaysia?
- What's your expected monthly basic salary?
Manufacturing, Transport & Logistics 1,001-5,000 employees
Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.
In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.