Administration jobs in Malaysia

Job Purpose: The GCC Professional is responsible for receiving and processing requests from customers, partners, engineers, and internal teams, in accordance with standard operating procedures (SOPs) using the knowledge base. This is a critical role that will set lasting first impressions with our customers and our Partners, demonstrating the quality of support they expect from Hitachi Vantara at every interaction. These lasting impressions create loyalty and help drive future revenue.

• Handle incoming and outgoing calls from customers, partners, and engineers in the required languages (Japanese or Mandarin). Specify languages relative to KL.
• Create cases in Hitachi Vantara CRM (Salesforce) following SOPs through the knowledge base.
• Manage calls/cases effectively from start to finish, obtaining updates and providing them to the relevant parties involved.
• Achieve allocated administration tasks set daily, weekly, and/or monthly.
• Follow established escalation procedures to transfer call/case/information to all levels of management and support groups.
• Follow up Pass‑Through Support cases to Hitachi Vantara Partners aligned to products where a Pass‑Through support model is in place and manage through to case resolution and closure.
• Provide first‑line support for our support portal inquiries.
• Available to work a 7x24 shift rotation as required.

• Educated to degree level or equivalent experience in required language. Fresh graduates, Entry Level and Junior level in Call Centre environments are encouraged to apply for this position.
• Fluent command of spoken and written English; articulate with clear communication.
• Strong and confident communicator in the required languages.
• Team player able to work under pressure. Ability to operate and produce quality work in a busy environment.
• Experienced in call centre and customer service environments.
• Professional telephone manner.
• Computer literate with knowledge of software packages such as Microsoft Office and Outlook.

• Experience working in call centres using call management systems.
• Working knowledge of other applications such as Salesforce.
• Experience in the culture of the spoken language (Mandarin/Cantonese language are preferable).
• Experience with any additional languages (not in the pre‑requisite).

The position plays a crucial role in maintaining customer satisfaction and operational efficiency, influencing both customer and company revenue.

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