Salesforce Administrator

Business Strategy & Product; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking a Salesforce Administrator to manage and configure Salesforce environments. This role involves maintaining system integrity, providing user support and training, and collaborating with stakeholders to translate requirements into technical solutions. Candidates should have a Bachelor's degree in a relevant field and 1-3 years of Salesforce administration experience. The position requires strong analytical and communication skills and attention to detail in a fast-paced environment.

Qualifications

• 1-3 years of hands-on Salesforce administration experience.
• Experience with Sales Cloud / Service Cloud preferred.
• Ability to create workflows and manage user access.

Responsibilities

• Manage and configure Salesforce environments for user accounts, profiles, and permissions.
• Maintain system integrity and security settings.
• Provide user support and training for Salesforce-related issues.

Skills

Salesforce administration

Analytical skills

Communication skills

Problem-solving

Attention to detail

Education

Bachelor's degree in Information Technology or related field

Salesforce Administrator Certification (ADM 201)

Tools

Salesforce

Data migration tools

Job description

• Manage and configure Salesforce environments, including user accounts, profiles, roles, and permissions.
• Maintain system integrity and security settings, ensuring data quality through regular audits and checks.
• Create and manage reports, dashboards, workflows, validation rules, and custom objects to meet business needs.
• Provide user support and training, acting as the first point of contact for Salesforce-related issues.
• Collaborate with Sales, Marketing, and IT stakeholders to gather requirements and translate them into technical solutions.
• Assist with system updates, upgrades, testing, and integrations with other business platforms.
• Ensure compliance with CRM best practices, governance, and data management policies.

Education and/or Work Experience Requirements:

• Bachelor's degree in Information Technology, Computer Science, Business, or related field.
• 1-3 years of hands‑on Salesforce administration experience (Sales Cloud / Service Cloud preferred).
• Possess Salesforce Administrator Certification (ADM 201) will be added advantage.
• Experience in creating workflows, process automation, and user access management.
• Knowledge of Salesforce integrations and data migration tools is a plus.
• Strong analytical and problem‑solving and excellent communication skills and ability to train end‑users.
• Attention to detail with a focus on data accuracy and governance.
• Ability to manage multiple tasks and projects in a fast‑paced environment.