Change Manager, CACEIS Consulting M/F

CACEIS; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global asset servicing provider in Putrajaya seeks a Change Manager to manage transformation initiatives across client services and technology. Candidates should possess a Bachelor's degree and have 7-10 years of experience, with a focus on Change Management. Responsibilities include leading change delivery, stakeholder engagement, and ensuring successful communication strategies. The role requires strong skills in data analytics and methodologies such as Lean Six Sigma and Agile. This position involves collaborating with diverse teams to ensure the smooth execution of organizational change.

Benefits

Performance-based bonuses

Flexible benefits

World-class training program

Qualifications

• Minimum of 6-10 years of experience, with at least 3-5 years in Change Management.
• Strong critical thinking and problem-solving abilities.
• Good domain knowledge in asset servicing business.

Responsibilities

• Drive transformation initiatives and manage change strategy.
• Conduct change impact and readiness assessments.
• Engage stakeholders and influence senior leadership.

Skills

Change Management certification (PROSCI, ACMP)

Change Management Frameworks

Lean Six Sigma or Agile methodologies

Data analytics & visualisation

RPA, APIs, AI, Machine Learning, NLP

Stakeholder management

Verbal, written, and visual communication

Education

Bachelor Degree / BSc Degree in Finance, Data Analytics, Banking or related field

Tools

Excel

Microsoft 365

Power BI

Job description

Business type: Types of Jobs - IT, Digital et Data

Job title: Change Manager, CACEIS Consulting M/F

Contract type: Permanent Contract

Expected start date: 22/11/2025

Management position: Yes

Job Summary

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a Centre of Excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high‑quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The change manager drives people, process, and cultural transformation across client services, technology, and regulatory areas. Using Lean Six Sigma, Agile, and design thinking, it ensures smooth transitions, stakeholder alignment, client satisfaction, and service quality. It focuses on change strategy, transformation delivery, and enabling adaptability in financial services.

Region: Malaysia
Working hours: 9:00AM - 6:00PM

What will you do?

• Lead Change Strategy & Delivery – Drive transformation initiatives such as client onboarding transitions, fund migrations, operating model redesigns, and platform upgrades, leveraging Lean Six Sigma, Agile/Scrum, and Design Thinking for efficient, client‑centric outcomes.
• Manage Risk & Readiness – Conduct change impact and readiness assessments, oversee cutover and stabilization activities, and collaborate with risk and control teams to ensure compliance and minimise disruption.
• Engage & Influence Stakeholders – Partner with relationship managers, product, operations, compliance, and technology teams across global/regional offices; influence senior leadership using data‑driven insights and clear ROI evidence.
• Ensure Post‑Implementation Success – Track adoption, KPIs, and client satisfaction while embedding feedback loops and reinforcement mechanisms to ensure changes deliver lasting impact.
• Drive Communication Excellence – Design and deliver communication strategies to keep teams aligned, informed, and engaged throughout transformation journeys.
• Build Capability Through Training – Facilitate training, simulations, and knowledge transfer workshops, supported by reinforcement materials such as desk aids, process maps, and FAQs.

Supplementary Information

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance‑based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world‑class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognised and rewarded.

Candidate Criteria

Geographical area: Asia, Malaysia

City: Putrajaya

Minimal education level: Bachelor Degree / BSc Degree or equivalent – Bachelor’s degree in Finance, Data Analytics, Banking, or related field.

Level of minimal experience: 6-10 years

Experience: 7-10 years, with 3-5 years in Change Management.

Required skills

• Change Management certification (PROSCI, ACMP) preferred.
• Well versed with Change Management Frameworks, Lean Six Sigma or Agile methodologies.
• Strong data analytics & visualisation – exception management analysis, reporting transformations, data lineage analysis.
• Proficient understanding and able to leverage tactical solutions – RPA, APIs, AI, Machine Learning, NLP.
• Process enhancement workflows & system integration comprehension.
• Good domain knowledge on asset servicing business.
• Strong critical thinking and problem‑solving abilities.
• Excellent stakeholder management and influencing skills.
• Skilled in verbal, written, and visual communication.

Technical skills required

• Intermediary / Advanced Excel & Microsoft 365
• Power BI knowledge.

Languages

English