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Senior Customer Service Exec - Call Center & Cross-Sell
Résumé du poste
A banking and financial solutions provider is seeking a Senior Executive for Customer Service in Subang Jaya, Malaysia. The role involves handling customer enquiries and complaints, managing inbound calls, and supporting cross-selling activities. Candidates should possess good communication skills in English and Bahasa Malaysia, and a diploma is the minimum educational requirement. Fresh graduates are welcome to apply.
Qualifications
- Willing to work in shift hours including weekends.
- At least 1 to 2 years of experience in a customer service environment is preferred.
- Good communication skills in English and Bahasa Malaysia.
Responsabilités
- Handle customers’ enquiries related to all banking products.
- Resolve customer complaints and ensure satisfaction.
- Maximise opportunities to up-sell or cross-sell company products.
Connaissances
Formation
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.