Senior Customer Service Exec - Call Center & Cross-Sell

Alliance Bank Malaysia Berhad; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A banking and financial solutions provider is seeking a Senior Executive for Customer Service in Subang Jaya, Malaysia. The role involves handling customer enquiries and complaints, managing inbound calls, and supporting cross-selling activities. Candidates should possess good communication skills in English and Bahasa Malaysia, and a diploma is the minimum educational requirement. Fresh graduates are welcome to apply.

Qualifications

• Willing to work in shift hours including weekends.
• At least 1 to 2 years of experience in a customer service environment is preferred.
• Good communication skills in English and Bahasa Malaysia.

Responsibilities

• Handle customers’ enquiries related to all banking products.
• Resolve customer complaints and ensure satisfaction.
• Maximise opportunities to up-sell or cross-sell company products.

Skills

Customer service skills

Sales skills

Problem-solving

Communication skills

Multitasking

Education

Diploma or higher

Job description

A banking and financial solutions provider is seeking a Senior Executive for Customer Service in Subang Jaya, Malaysia. The role involves handling customer enquiries and complaints, managing inbound calls, and supporting cross-selling activities. Candidates should possess good communication skills in English and Bahasa Malaysia, and a diploma is the minimum educational requirement. Fresh graduates are welcome to apply.