puestos de Customer en Indonesia

• A collaborative and engaging workplace culture.
• Growth opportunities for career progression and skill development.

About Our Client

Our client is a reputable freight forwarding company with a strong industry presence. Specializing in both e-commerce and traditional freight, they manage a high volume of air and ocean shipments each month. They embrace diversity and are committed to creating an inclusive workplace where everyone can succeed.

Job Description

• Secure cost-effective shipping options based on rates, transit time, and customer needs while developing efficient solutions like transshipments.
• Oversee and mentor the customer service team, fostering collaboration and professional growth.
• Build strong client relationships, address inquiries promptly, and ensure high satisfaction.
• Work with sales and logistics teams to ensure smooth shipment processes, monitor shipments, and resolve carrier issues.
• Identify operational improvements, implement best practices, and ensure adherence to industry regulations.
• Negotiate with air and shipping lines, develop trade lane strategies, and maintain relationships with carriers and vendors.
• Drive business growth, manage budgets, control expenses, and optimize profitability for assigned trade lanes.

The Successful Applicant

• Minimum 5 years of experience in freight forwarding, with a strong background in operations, regulations, and tariffs, particularly in airfreight.
• Proven leadership and team management experience, with excellent communication and interpersonal skills to build strong client and team relationships.
• Expertise in freight forwarding software and Microsoft Office Suite.
• Ability to analyze and optimize freight processes, ensuring compliance with air and ocean shipping procedures.
• Fluent in English and the official local language, enabling effective communication in an international business environment.
• Skilled in negotiating with carriers and vendors to improve efficiency and profitability.
• Thrives in fast-paced, dynamic environments, demonstrating adaptability and problem-solving skills.

What's on Offer

Our client offers a competitive salary and benefits package, along with opportunities for professional growth and career advancement. You will be part of a dynamic and supportive work environment, where your expertise is valued, and your development is encouraged.