Insurance Project Manager

Dyna.Ai; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A technology-driven insurance service provider in Jakarta Selatan seeks a Project Manager to oversee insurance tele-sales projects. Responsibilities include managing client relationships and optimizing chatbot performance. Candidates must be fluent in English, have experience in telemarketing, and possess at least 2 years of project management experience in the insurance industry.

Qualifications

• Experience in insurance tele-sales or customer service.
• 2+ years of project management experience in relevant fields.
• Proficient in project management and operational tools.

Responsibilities

• Manage insurance tele-sales projects and ensure timely delivery.
• Analyze client requirements and create BRDs.
• Monitor KPIs and optimize chatbot performance.

Skills

Fluent in English

Telemarketing experience

Project management

Data analysis

Cross-cultural communication

Job description

Job Responsibilities:

• Manage end-to-end insurance tele-sales or customer service projects, ensuring on-time delivery, and overseeing post-launch performance monitoring and continuous optimization.
• Analyze client requirements for insurance scenarios, develop flowcharts and business requirement documents (BRD), create project plans, configure AI chatbots, and formulate operational strategies.
• Monitor operational KPIs and continuously refine chatbot performance and operational tactics to enhance overall effectiveness.
• Act as the primary external point of contact for local Indonesian insurance clients, defining project objectives, success criteria, and scope to ensure effective stakeholder management and high client satisfaction.
• Serve as the liaison between the Indonesian project and internal technical teams, establishing efficient cross-cultural workflows to ensure seamless collaboration and strict control over project timelines and quality.

Position Requirements:

• Fluent in written and spoken English as a working language (mandatory requirement);
• Possess relevant work experience in telemarketing or customer service operations within the insurance industry, familiar with telemarketing or customer service workflows and management metrics, and proficient in using related operational tools;
• At least 2 years of project management experience, with management experience in AI products, call centers, CRM systems, or insurtech projects;
• Proactive, with strong logical and data analysis skills, and attention to detail management;
• Excellent cross-cultural communication and coordination skills, capable of collaborating efficiently with teams from diverse cultural backgrounds;
• Strong stress resistance and ability to handle multiple tasks concurrently.