Jobs at Shopee in Indonesia

Department Operations

Level Experienced (Individual Contributor)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Vendor identification and selection (research, identify, and evaluate potential vendors' transportation to meet the organization's needs, ensuring they meet quality, cost, and compliance standards)
• Negotiate contracts, terms, and pricing with vendors, ensuring favorable conditions for the organization
• Monitor vendor performance against agreed-upon metrics, identifying areas for improvement and addressing any issues promptly
• Build and maintain strong relationships with vendors, fostering collaboration and trust
• Ensure vendors comply with relevant regulations, industry standards, and company policies, and identify and mitigate potential risks
• Identify opportunities to reduce costs through strategic sourcing, contract negotiations, and vendor performance improvements
• Maintain accurate and up-to-date records of vendor information, contracts, and performance data
• Serve as a liaison between the organization and vendors, communicating effectively with internal stakeholders and external vendors
• Identify and resolve issues that arise in vendor relationships, ensuring smooth operations and timely delivery of goods and services
• Ensure all transportation units fulfilled as per request

• A bachelor's degree in business administration, supply chain management, or a related field is generally required
• 3-5 years of experience in transportation vendor management, procurement, or a related role is often expected
• Experience in managing or implementing projects, preferably in coordination with vendors, is a plus
• Strong negotiation and contract management skills are crucial for securing favorable terms and managing vendor relationships
• Excellent written and verbal communication skills are essential for interacting with vendors and internal stakeholders
• The ability to analyze vendor performance, identify issues, and develop solutions is important
• The ability to build and maintain positive relationships with vendors is key to successful vendor management
• Experience in strategic sourcing and identifying potential vendors
• Knowledge of cost analysis and techniques for reducing vendor-related costs
• Proficient in Microsoft Excel and Google Spreadsheets