Ngo jobs in Indonesia

Apply locations Jakarta, Indonesia

Time type: Full time

Posted on: Posted 8 Days Ago

Time left to apply: End Date: December 10, 2024 (5 days left to apply)

Job requisition ID: JR2450686

Hardship Level (not applicable for home-based): A (least hardship)

Family Type (not applicable for home-based): Family

Staff Member / Affiliate Type: UNOPS LICA4

Target Start Date: 2025-01-01

Deadline for Applications: December 9, 2024

Terms of Reference

UNHCR is the UN Refugee Agency and takes the lead in providing international protection for 100 million refugees and displaced people worldwide. An unprecedented 70.8 million people around the world have been forced from home. Among them are nearly 25.9 million refugees, over half of whom are under the age of 18. In a world where nearly 1 person is forcibly displaced every two seconds as a result of conflict or persecution, our work at UNHCR is more important than ever before.

Number of refugees and other persons of concerns hosted in Indonesia is of 12 thousand beneficiaries registered by UNHCR in Indonesia and will provide a relevant theme for PSP messaging and to seek financial support for UNHCR programs in Indonesia and international situations. PSP activities will also contribute to raise UNHCR brand awareness in Indonesia and improve public perceptions on refugees.

Under the supervision of the PSP Officer, the objective of this position within UNHCR Private Sector Partnerships (PSP team) in Indonesia is to design, implement, and develop the donor Communications and Engagement Program of PSP Indonesia to strengthen donor loyalty, assume an advisory role for both Individual Giving program to maximize life-time value of respective donor segments, ensuring that they implement the donor communication and engagement programme effectively and efficiently with a donor-centric approach.

• Support Senior PSP Assistant Donor Comms design content for Individual giving and PPH to make fundraising appeal to targeted donors.
• Work with Senior PSP Assistant Donor Comms to produce regular donor reports to enhance donor retention and loyalty.
• Work with Senior PSP Assistant Donor Comms for Implementation of different communication tactics to different segments of donor according to their specific donation behaviours.
• Work closely with Individual Giving team to design and implement right donor engagement strategy to coherently engage and drive value for our donors, by taking the insights from different donor's personas and donation behavior analyzed.
• Liaise, monitor and review outsourced vendor services performance such as Direct Marketing services, printing services, editorial and translating services etc.
• Working with PSP team to ensure donor communications are properly produced and delivered according to schedule with effective messaging.
• Work with PSP Officer and Senior PSP Assistant Donors Comms develop innovative ideas in donor communications and fundraising appeals to raise fund among existing donors as well as improve donor engagement.

• Promote UNHCR campaign goals and objectives to engage active donors and supporters.

a. Education (Level and area of required and/or preferred education): Completion of High School Diploma or University degree in Marketing, digital marketing, Communications, or related field.

b. Work Experience: Minimum 1 year of experience for high school diploma, and 0 years of experience for Bachelor’s degree. Experience in communication in a corporate, NGO (ideally, international NGO) or UN agency environment is an asset.

c. Key Competencies:

• Experience of copywriting for a range of audiences; proven ability to write about complex issues clearly and effectively.
• Commitment to the importance of the customer journey and proven track record in related areas.
• Experience in designing and delivering marketing communication strategies through customer or donor loyalty programs.
• Well-developed verbal and written communication skills.
• Fluent in MS Word/Excel/PowerPoint or equivalent Open Office software.
• Fluent in spoken and written English and Bahasa Indonesia.
• Analytical skills, excellent attention to detail, accuracy.

Private Sector Partnerships Individual Giving Assistant

The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern (POC).

Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR has developed a Private Sector Fundraising Strategy focusing on both Individual Giving and Private Sector Partnerships, identifying priority fundraising markets and regions.

Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.

The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10,000 (depending on local market conditions, as well as scope of responsibility) per year to UNHCR.

The PSP Individual Giving Assistant contributes to the IG team development, providing technical expertise and operationality to enable the team to operate to their full potential.

Years of Experience / Degree Level: For G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher.

Field(s) of Education: Not applicable.

Certificates and/or Licenses: Public Administration, Business Administration, Economics, or other related field.

Relevant Job Experience:

Essential: Knowledge or experience in private sector fundraising, sales, client/donor communication, marketing, or journalism. Participation in fundraising campaigns in profit or non-profit industry. Ability to maintain databases and software in fundraising.

Desirable: Understanding of the non-profit sector. Knowledge of database migration and setting up a Contact Relationship Management (CRM) system. Project management experience. Vendor management experience. Experience in data analysis and segmentation.

• Accountability
• Communication
• Organizational Awareness
• Teamwork & Collaboration
• Commitment to Continuous Learning
• Client & Result Orientation

All UNHCR workforce members must individually and collectively contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

UNHCR, the UN Refugee Agency, takes the lead in protecting people forced to flee wars and persecution around the world, providing life-saving aid including shelter, food and water to ensure their basic safety, rights and dignity. With 18,879 women and men working in 137 countries, we work tirelessly to make a difference in the lives of 89.3 million forcibly displaced people worldwide.

Our dedicated and professional staff work around the clock in roles including legal protection, community services, public affairs, health and more. Despite the challenges they can face, our staff are proud to work for UNHCR and determined to make a positive impact.