Store Leader

PT INDOVARIS ABADI GRUP; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading food and beverage company in Jakarta is looking for experienced Store Leaders to oversee daily store operations and lead a team to deliver excellent customer experiences. Candidates should have over 3 years of relevant experience in the F&B/Retail industry and possess strong leadership capabilities.

Qualifications

• 3+ years in a similar/relevant position in F&B/Retail/Service.
• Ability to resolve customer issues promptly.
• Strong communication skills and teamwork.

Responsibilities

• Manage daily store operations, including opening/closing procedures.
• Forecast inventory and stock control.
• Ensure product knowledge on F&B items and service standards.

Skills

Store operations management

Leadership and team coaching

Problem solving and decision making

Sales target achievement

Customer service excellence

Education

Min SMA/SMK, hospitality or tourism major preferred

Job description

We are looking for experienced and highly driven Store Leaders to oversee daily store operations, lead the team, deliver excellent customer experience, and ensure smooth operational performance. This role is responsible for sales performance, cost control, inventory accuracy, and maintaining brand standards.

What We're Looking For:

• 3+ years of experience in a similar/relevant position with 5+ years experience in F&B/Retail/Service industry
• Excellent understanding in store operations management, sales target achievement, breakdown & reporting, forecasting & analysis of product, COGS control, and team management
• Strong leadership & team coaching, and supervise staff performance while maintaining integrity and discipline.
• Passionate in delivering high-quality service, resolve customer issues promptly, and maintain a customer‑focused environment.
• Able to demonstrate strong communication skills, teamwork, positive attitude, resilience, and professional brand representation.
• Problem solving & decision making
• Min SMA/SMK, hospitality or tourism major is preferred

What You'll Do:

• Store operations management (daily operations, opening/closing procedures)
• Inventory & stock forecast & control (GR/ GI, waste, raw material planning)
• Product knowledge (F&B items, shelf life, service standards)
• Basic machine/equipment operation

How many years' experience do you have as a Store Leader?

Hospitality & Tourism 101-1,000 employees

Gong Cha Indonesia is part of the globally recognized Gong Cha bubble tea brand, and has been proudly serving since 2020. Our HQ is located Setiabudi, South Jakarta, and supports our growing operations across the country. We currently operate 19 stores across Jabodetabek, Bandung, Java, and Bali.

With a strong focus on sub‑franchise development, we are committed to building long‑term partnerships and delivering consistent quality in every cup. As part of a globally recognized brand, Gong Cha Indonesia continues to grow with passion, innovation, and a focus on operational excellence.