Key Account Executive

Blibli; Jakarta Utara; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading e-commerce platform in Jakarta Utara seeks a Key Account – Store Management. The role involves managing brand partner relationships, monitoring sales performance, and ensuring seamless operational execution. Ideal candidates have a Bachelor's degree, 2+ years of experience in retail or e-commerce, and demonstrate strong analytical and communication skills. Join a vibrant team committed to transformation and growth.

Qualifications

• 2+ years of experience in Key Account Management or Retail Operations, ideally in e-commerce.
• Strong commercial understanding and passion for the fast-paced e-commerce industry.
• Proven ability to communicate and build relationships effectively.

Responsibilities

• Manage relationships with key brand partners for growth targets.
• Monitor sales performance, stock availability, and store-level KPIs.
• Coordinate activities with Marketing, Supply Chain, Operations, and Finance.
• Oversee operational and financial processes.
• Execute store activation plans for brand visibility.
• Identify improvements for customer experience and sales performance.
• Prepare performance dashboards and recommendations for management.

Skills

Key Account Management

Retail Operations

Sales & Marketing

Data Analysis

Communication

Negotiation

Education

Bachelor's degree in Business, Marketing, Management, or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

About the Role

Blibli is transforming into a future-ready e-commerce ecosystem where operational excellence, commercial growth, and customer experience move hand in hand. Within this transformation, Fulfilment At Speed (FAS) plays a crucial role as the engine powering seamless omnichannel operations across Indonesia. We turn data into action, challenges into solutions, and every delivery into a promise kept.

As part of the Operations team, you’ll ensure that every process supporting store execution runs reliably, efficiently, and with precision. Your work keeps Blibli’s promise alive — ensuring every store interaction, product placement, and customer experience aligns with our commitment to excellence.

As a Key Account – Store Management, you will collaborate closely with brand partners, store teams, and internal units to drive sales performance, ensure strong brand visibility, and maintain operational smoothness across our omnichannel network. You will be the connector between principal strategies and on-ground execution — optimizing store experience, product availability, and commercial outcomes through structured coordination and data-backed insights.

Your contribution will directly shape how our stores operate and grow, enabling Blibli and its partners to continue transformation together.

What You’ll Do

• Manage day-to-day relationships with key brand partners to ensure category, store, and commercial growth targets are met.
• Monitor sales performance, stock availability, promotional results, and store-level KPIs.
• Coordinate cross-functional activities with Marketing, Supply Chain, Operations, and Finance to ensure seamless execution.
• Oversee operational and financial processes including promotion claims, reimbursements, reporting, and post-activity evaluations.
• Execute store activation plans and ensure brand visibility, merchandising standards, and on-ground readiness.
• Support pricing, promotion alignment, and commercial coordination to stay competitive and drive conversion.
• Identify store-level operational improvements and opportunities to enhance customer experience and sales performance.
• Prepare performance dashboards, insights, and recommendations for management reviews.

What You Bring to the Team

• Bachelor’s degree in Business, Marketing, Management, or a related field.
• Minimum 2 years of experience in Key Account Management, Retail Operations, or Sales & Marketing — preferably in e-commerce or FMCG.
• Strong data mindset, commercial understanding and passion for the dynamic, fast-paced e-commerce industry.
• Excellent communication, negotiation, and relationship-building skills.
• High level of ownership, initiative, and accountability.
• Proficiency in Microsoft Excel and PowerPoint for reporting and insights.
• A collaborative mindset and ability to coordinate across teams to deliver consistent execution and results.

Why You’ll Love Working Here

We believe growth happens where people feel safe to learn, share, experiment, and try again. Here, you’ll find teammates who challenge you to grow smarter — not harder — and leaders who listen before they lead. Whether you’re deepening your expertise or exploring new skills, there is always room to continue growth — transforming together.