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Travel customer representative
Résumé du poste
A leading travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. You will respond to inquiries, assist with bookings, and ensure exceptional service. The ideal candidate has strong communication skills, customer service experience, and a passion for travel. This role offers a fully remote work environment with flexible scheduling and travel perks.
Prestations
Qualifications
- Strong customer service experience preferably in travel or hospitality.
- Excellent verbal and written communication skills.
- Attention to detail and organized.
Responsabilités
- Respond promptly to client inquiries via email, phone, and messaging.
- Assist with travel bookings and changes.
- Provide accurate travel information and follow up with clients.
Connaissances
As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.
- Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
- Assist with travel bookings, changes, cancellations, and special requests.
- Provide accurate information about destinations, travel documents, and agency policies.
- Follow up with clients to confirm trip details and satisfaction.
- Handle concerns or complaints with empathy and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong customer service experience (preferably in travel or hospitality).
- Organized, dependable, and proactive with a high attention to detail.
- Comfortable with technology and quick to learn booking platforms and systems.
- Passion for travel and helping others plan unforgettable experiences.
- 100% remote work with flexible scheduling.
- Opportunities for growth within the agency.
- Travel perks and exclusive industry discounts.
- Supportive team environment with ongoing training.
If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.