Customer Service Advisor

Search Consultancy LTD; Salford; On-site; GBP 27,000 - 33,000; Full time

Job summary

A growing business in Manchester seeks a Customer Service Advisor to provide consultative support and excellent service to customers. Ideal for those with previous customer service experience, this role offers a full-time permanent contract with competitive salary and progression opportunities. The environment promotes a customer-centric approach. Apply now to join a reputable and expanding team.

Benefits

25 days holidays + bank holidays

Uncapped bonus potential

Excellent training and progression opportunities

Qualifications

• Experience in a customer service focused role, like call centre, retail, or hospitality.

Responsibilities

• Check in on customers who requested a call and provide consultative support.
• Handle queries and provide professional customer service.
• Ensure excellent customer experience in every interaction.
• Keep customer satisfaction at the forefront of activities.

Skills

Excellent written and verbal communication skills

Customer service experience

Professional attitude and telephone manner

Basic IT skills

Job description

Overview

Customer Service Advisor

A growing business based in Manchester City Centre are looking to recruit a number of enthusiastic Customer Service / Sales Agents to join their expanding team.

Location: Manchester City Centre

Salary: £24,735 basic

Bonus: Uncapped (Expected earnings of £30,000 with bonus)

Hours: Monday to Thursday 10am - 5:30pm, Friday 10am - 4pm

Contract: Full time, permanent contract

Holidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other international celebrated holidays

Training and progression: Excellent training and progression opportunities

This role also offers Monday to Friday working hours including a late start / early finish every Friday!

This is an excellent opportunity for anyone with experience within a customer focused role or graduates who are looking for Monday to Friday office work.

The main duties of the role are:

• You will be checking in on customers who have requested a call through the company's website to gather more information (warm leads!). You will need to take a consultative approach with their customers to help them to make an informed decision.
• Query handling in response to customer requests with the support of clear information and providing professional customer service
• Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience.
• Have the customer at the heart of everything you do.

To be considered for the role of Customer Service Advisor you must possess the following;

• Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)
• Excellent written and verbal communication skills
• Professional attitude and telephone manner
• Have basic IT skills

This is an amazing opportunity for a customer focused Customer Service Advisor to join a reputable, successful expanding company with clear opportunities for progression and development.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.