Contact Center Manager jobs in Saudi Arabia

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.

The purpose of this role is to provide support and assistance in all areas of managing your client’s business and keeping day to day activities running smoothly. Your responsibilities will be split across iProspect clients.

This role will allow you find and establish your strengths in client leadership and digital media planning whilst providing support to the wider team in delivering innovative and creative media campaigns.

• Responding in a timely and accurate manner to client requests for information, working seamlessly with internal stakeholders and colleagues across the network in order to deal with their requests.
• Supporting the delivery of outstanding client service for your clients and working with the Client Account Manager, Client Account Director and Client Director to deliver according to appropriate contact strategy and client service plan.
• Appropriate management and mobilisation of iProspect network around clients, responsible for ensuring delivery in a timely and accurate fashion.
• Work with the strategist, senior planners, and dentsu data sources to create robust consumer journeys to help inform strategic development.
• Involvement in creating ideation sessions with relevant dentsu stakeholders to develop ecosystem based on developed and agreed strategy.
• Work with the digital activation teams and clients to ensure any learnings from campaign optimisation are actively applied to the campaign.
• Work with the Operations team to ensure the finance process is smooth and error‑free, obtain POs in an accurate and timely manner, ensuring the PO tracker is kept up to date and that all spend commitments are adhered to by the media teams.

• Digital Marketing / Media knowledge & experience (Agency and/or Client side)
• Experience of working with teams responsible for delivering client needs.
• Good understanding of different media channels
• Exceptional communication skills, both written and verbal.
• Ability to prioritise multiple tasks/requests and deliver work to tight deadlines.
• Strong client centric service ethic

• This is a permanent role.
• The team is based in our Leeds office but operates under hybrid working arrangements.
• As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

iProspect, a dentsu company, we’re not just any global digital-first end‑to‑end media agency. We believe all advertising is about performance, and all advertising can and should build brands today, and in the future. We apply a performance mindset to all media to accelerate brands. We identify the opportunity at the intersection between brand & performance marketing, unlocking maximum effect to ensure every penny doesn’t just drive commercial success but drives positive change for the brand too. When it comes to our people, nurturing talent and championing diversity across the business, in the UK and around the world, is a defining characteristic of our mission to take action and achieve a better world for everyone. Our agency is made up of a bunch of diverse, forward‑thinking and ambitious experts across business intelligence, strategy and planning, and marketing activation, who come together to accelerate growth for our amazing clients through a performance mindset.

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognise the importance of work‑life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-Dentsu #LI-Hybrid

Location: Leeds

Brand: Iprospect

Time Type: Full time

Contract Type: Permanent