Customer Service Advisor

CONNELLS GROUP; East Midlands; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading property services firm is seeking a motivated Customer Service Advisor. You will be responsible for scheduling property surveys and providing excellent customer service. The role offers a salary of £25,500 plus uncapped commission and flexible working arrangements. Join a supportive team with ample opportunities for career growth in a modern office environment.

Benefits

34 days annual leave

Flexible working – 3 days in the office, 2 days from home

Unlimited earning potential

Career growth opportunities

Supportive team environment

Qualifications

• Driven by results and target achievement.
• Ability to schedule property surveys effectively.
• Efficient in providing customer service.

Responsibilities

• Achieve booking targets by scheduling property surveys for clients.
• Provide efficient service to clients, ensuring customer satisfaction.
• Overcome objections and resolve concerns to hit targets consistently.

Skills

Customer satisfaction

Target-driven

Objection handling

Job description

Overview

Customer Service Advisor

Are you target-driven and motivated by results? Join our Surveyor Booking Team where your performance directly impacts your earnings.

Location: National Operations Centre, Castle Donington, Derby

OTE: £25,500 + Uncapped Commission + Overtime (Paid at 2x Hourly Rate)

Hours: Monday–Friday: 10:30am–19:00

Our modern office includes a state-of-the-art Micromarket, vibrant breakout zones, pool tables, PlayStation, and quiet areas for focused work. It’s the perfect balance of relaxation and productivity, making every day at the office enjoyable.

What You’ll Do

• Achieve booking targets by scheduling property surveys for clients.
• Provide efficient service to clients, ensuring customer satisfaction.
• Overcome objections and resolve concerns to hit targets consistently.
• Maintain high service standards while driving results.

Why you’ll love it here?

• 34 days annual leave (inclusive of Bank Holiday and your birthday)
• Flexible working – 3 days in the office, 2 days from home.
• Unlimited earning potential: The more appointments you book, the more commission you earn.
• Career growth opportunities: With our fast-growing team, you’ll have plenty of room to advance and take on additional responsibilities.
• Supportive team: Work in a friendly and collaborative environment where we celebrate each other’s wins.

About Us

Countrywide Surveying Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

S&C00477