Customer Service Assistant

Mid Devon District Council; Cullompton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government authority in Cullompton seeks a Leisure Customer Service Assistant to enhance customer experiences. Responsibilities include greeting visitors, managing bookings, and delivering exceptional service. Ideal candidates are warm, reliable, and enjoy teamwork. Full training and competitive benefits are provided, including a pension scheme and paid leave.

Benefits

Competitive rate of pay

Paid holiday and sickness pay

Discounted use of leisure facilities

Free uniform and DBS check

Eligible for pension scheme

Full training provided

Qualifications

• Must have a warm and welcoming personality.
• Focus on providing great customer service.
• Punctual, organised, and reliable.

Responsibilities

• Make a positive impact with a warm welcome.
• Handle phone calls, bookings, and payments.
• Provide high-level customer service.

Skills

Warm and welcoming personality

Customer service focus

Punctuality

Team player

Computer literacy

Job description

Overview

Are you looking for your next challenge? Do you want a role that is rewarding? We have an exciting opportunity for a Leisure Customer Service Assistant to join the team at Active Cullompton.

At Active Cullompton our benefits include:

• Competitive rate of pay
• Paid holiday and sickness pay
• Discounted use of all our leisure facilities
• Free uniform and DBS check
• Eligible to join our pension scheme
• Full training provided with opportunities for cross site working

Responsibilities

• Be based around the reception area and enjoy making a difference to every person who walks through our doors, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
• Answer the phones, process bookings and payments through our computer system.
• Answer any queries, provide advice, information and help our customers of all ages by providing a high level of customer focussed service delivery.

About you

• Warm and welcoming personality
• Have a “can do” attitude and a real focus on great customer service
• Must take pride in your work, always be punctual, organised and totally reliable
• A great communicator
• A team player
• Be computer literate and be able to learn and retain new information