Customer Service Manager

Michael Page (UK); City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global business in customer service is seeking a Customer Service Manager to enhance customer satisfaction and lead a dedicated team in London. The ideal candidate will have proven experience in customer service leadership, excellent communication skills, and the ability to manage a team effectively. This permanent role offers a competitive salary of approximately £40,000-£55,000, performance-based bonuses, and opportunities for professional development.

Benefits

Competitive salary

Performance-based bonus opportunities

Generous holiday allowance

Opportunities for professional development

Career growth

Qualifications

• Proven experience in a customer service leadership role within a fast-paced industry.
• Strong organisation and problem-solving skills.
• Ability to manage and motivate a team effectively.
• Excellent communication and interpersonal abilities.
• Proficiency in analysing data and preparing performance reports.
• A proactive attitude with a focus on delivering results.

Responsibilities

• Develop and implement strategies to enhance customer satisfaction.
• Monitor and evaluate service levels, ensuring adherence to company standards.
• Handle escalated customer concerns and resolve them effectively.
• Collaborate with other departments to streamline customer-related processes.
• Prepare regular reports on customer service performance and improvement areas.
• Train and mentor team members, fostering a culture of continuous improvement.
• Stay updated on industry trends and best practices.

Skills

Customer service leadership

Organisational skills

Problem-solving skills

Team management

Communication skills

Interpersonal skills

Data analysis

Tools

Customer service software

Job description

Overview

• Customer Service Manager for one-of-a-kind Global Business.
• Great salary, bonus and West End Location.

About Our Client

About Our Client remains as originally described but formatted text only.

The client is a global enterprise introducing a one-of-a-kind business venture to the UK market. With a presence across multiple continents, they champion a customer-first approach and aim to change lives.

Job Description

As Customer Service Manager, you will;

• Develop and implement strategies to enhance customer satisfaction.
• Monitor and evaluate service levels, ensuring adherence to company standards.
• Handle escalated customer concerns and resolve them effectively.
• Collaborate with other departments to streamline customer-related processes.
• Prepare regular reports on customer service performance and improvement areas.
• Train and mentor team members, fostering a culture of continuous improvement.
• Stay updated on industry trends and best practices to maintain a competitive edge.

The Successful Applicant

The Successful Applicant describes the ideal candidate and requirements.

A successful Customer Service Manager should have:

• Proven experience in a customer service leadership role within a fast-paced industry.
• Strong organisational and problem-solving skills.
• Ability to manage and motivate a team effectively.
• Excellent communication and interpersonal abilities.
• Proficiency in analysing data and preparing performance reports.
• Knowledge of customer service software and tools.
• A proactive attitude with a focus on delivering results.

What's on Offer

• Competitive salary of approximately £40,000-£55,000 per annum.
• Performance-based bonus opportunities.
• Generous holiday allowance to support work-life balance.
• A permanent position with an organisation like no other.
• Opportunities for professional development and career growth.

If you are passionate about leading a customer service team and ensuring client satisfaction, this could be the ideal role for you. Apply today to take the next step in your career!