Contact Center Manager jobs in Germany

Client: Interaction Recruitment

Location: Kingston upon Hull, United Kingdom

Job Category: Other

EU work permit required: Yes

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07.05.2025

21.06.2025

Overview

Reference: 446761

Salary: £40,000 - £45,000/annum

Job Location: Hull, Yorkshire and the Humber, England, United Kingdom

Job Type: Permanent

Posted: Thursday, April 10, 2025

Salary: Up to £45,000 per annum depending on experience

Working hours: 35 hours per week, Monday to Friday, 8am – 6pm

Location: Hull, HU3. Hybrid working: 2 days in the office.

Contract: Permanent

• Managing, coaching, and developing a triage team to deliver excellent customer service.
• Working with team members to meet customer needs efficiently and responsively.
• Managing escalated problems and performing root cause analysis to improve customer experience.
• Driving employee engagement through effective communication in one-to-one and team meetings.
• Ensuring all KPIs are met and adhered to.
• Analyzing key performance metrics for capacity planning, trend identification, and efficiency improvements.
• Delivering daily, weekly, and monthly insights from MI and reports to support operational oversight.

• Professional Services Contact Centre experience in a managerial role.

• Self-motivated with proactive thinking.
• Excellent time management and prioritization skills.
• Strong people management skills with a proven track record of maintaining high team performance.
• Effective analytical skills.
• Excellent communication skills for relaying information and gaining buy-in at all levels.
• Flexibility and resourcefulness.
• Commercial understanding.

• Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.
• Understanding and interpretation of data, MI, and reporting.