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Customer Service Advisor (Full Time)
Job summary
A leading energy supplier is hiring a Customer Service Advisor in Bury St Edmunds. The successful candidate will support customers through phone, email, and live chat, ensuring high-quality service. Applicants should have 2-3 years of customer service experience, ideally in the energy sector, along with strong communication skills. The role offers a competitive salary of £24,000–£25,000, plus an annual bonus and various benefits.
Benefits
Qualifications
- 2–3 years of current experience in a customer service role.
- Background in the Energy sector, with a focus on change of tenancies.
- Stable work history showcasing reliability and commitment.
Responsibilities
- Be the first point of contact for customers, resolving enquiries.
- Work alongside the change of tenancies team for seamless customer transitions.
- Improve processes to keep customers informed and happy.
Skills
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- Schedule: Monday to Friday 8.30am-5pm
Apply Now
Join Crown Gas & Power – energy supplier of the year!
For over 3 years, we've led the Citizens Advice Non-Domestic Energy Supplier Table – and it's all thanks to the dedication and professionalism of our customer service team. Now, we're looking for another exceptional advisor to join our award-winning company.
About the Role
In this fast-paced and rewarding position, you'll be the first point of contact for customers, helping resolve enquiries and delivering outstanding service across phone, email, and live chat. You will be working alongside our change of tenancies team delivering seamless transitions for customers supply. You'll also play a key part in improving processes and ensuring our customers stay happy and informed.
What We're Looking For
We're seeking someone with:
- 2–3 years of current experience in a customer service role (ideally office-based or in a contact centre).
- A background in the Energy sector, specifically dealing with change of tenancies.
- A stable work history — you're reliable and committed.
- Confident communication skills, strong attention to detail, and a proactive mindset.
- Competency in Microsoft Office, particularly Excel.
What you'll Get
- £24,000–£25,000 basic salary + 10% annual bonus
- 25 days holiday plus bank holidays
- Flexitime, free parking, and well-being support
- A tight-knit, supportive team environment with opportunities to grow
If you’re a customer-focused professional who takes pride in doing the job right – and staying with a team that values you – we’d love to hear from you.
Apply today and let’s talk about your next move.
Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.
Note: This description preserves original job information and context and uses only allowed tags.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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