Contact Center Manager jobs in United Kingdom

London, Remote

Konovo is transforming the healthcare industry by providing real-time insights that drive innovation. Our mission is to empower life sciences organizations with real-time, data-driven intelligence, enabling earlier disease detection, proactive intervention, and enhanced healthcare decision-making.

Konovo provides healthcare organizations with access to over 2 million healthcare professionals, the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms.

As we shift to a more product and technology-driven organization our team’s work to provide best-in-class services to our customers is more important than ever before, and we are expanding our remote Client Services team. We are seeking an experienced Senior Market Research Project Manager to work GMT hours, and to oversee and manage the full project lifecycle - from bid to invoice. We’re transforming ourselves into a business and in this role, you’ll get to collaborate with every function in our organization and be a connector who partners broadly to help delight customers and grow our business. If you are a client-focused, results-driven, and detail-oriented market research professional looking to make a meaningful impact, we’d love to hear from you!

• Project Management: Lead and manage multiple market research projects from proposal acceptance through final invoicing, ensuring projects are delivered on time, within budget, and meeting client expectations.
• Client Engagement: Serve as the primary point of contact for clients, understanding their needs, managing expectations, and providing strategic recommendations throughout the project lifecycle.
• Problem-Solving: Identify potential risks and challenges, proactively addressing issues to keep projects on track and identify growth opportunities for our business
• Bid and Proposal Development: Work closely with sales and research teams to develop competitive and compelling research proposals, pricing strategies, and project feasibility assessments.
• Quality Control: Implement best practices and quality control measures to maintain high standards in data accuracy, reporting, and client satisfaction.
• Operational Execution: Oversee all aspects of project execution, including survey programming, translations, data collection, and field reporting, ensuring high-quality deliverables.
• Budget & Financial Management: Track project budgets, manage costs, and submit invoice to ensure accurate and timely financial processing.
• Cross-Functional Coordination: Collaborate with internal teams, external vendors, and stakeholders to ensure seamless execution and delivery of projects.

• Communication Skills: Excellent verbal and written communication skills, with the ability to present insights and recommendations effectively both to internal and external stakeholders.
• Client-First Mindset: Exceptional ability to build and maintain client relationships with a focus on delivering value and results.
• Technical Skills:Strong proficiency in market research tools, methodologies, and project management software (e.g., Decipher, Confirmit, Salesforce, MS applications, etc.).
• Attention to Detail: Highly organized with strong analytical skills and the ability to manage multiple complex projects simultaneously.
• Problem-Solving Ability: Adept at identifying challenges and developing creative, data-driven solutions.
• Results-Driven: Ability to work under pressure in a fast-paced environment, ensuring projects align with company and client goals.
• Experience: Minimum of 3-5 years’ experience as Quantitative Project Manager in Pharmaceutical/Healthcare Market research.

• Be part of a mission-driven company that is revolutionizing healthcare decision-making.
• Join a fast-growing global team with career advancement opportunities.
• Thrive in a collaborative, remote work environment that values innovation and flexibility.
• Make a real-world impact by helping healthcare organizations innovate faster.

This is just the beginning of what we can accomplish together. Join us at Konovo and help shape the future of healthcare technology!

Apply now to be part of our journey.

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When you apply to a job on this site, the personal data contained in your application will be collected by Konovo. and/or one of its subsidiaries (“Konovo”) using Greenhouse Software, Inc., a cloud services provider located in the United States of America ("Greenhouse"). Greenhouse is engaged by Konovo to help manage its recruitment and hiring processes. For more information about how your personal data will be processed by Konovo and any rights you may have, please review Konovo's Privacy Notice at konovo.com/privacy-policy/ . If you have any questions about our privacy practices, please contact privacy@konovo.com .