Customer Service Specialist Banking

Reed; Bromsgrove; On-site; GBP 21,000 - 26,000; Full time

Job summary

A community-focused financial institution based in Bromsgrove is seeking a Customer Service Specialist to create long-term relationships with clients and support them through significant milestones. The ideal candidate will excel in customer service, engage with the local community, and be eager to contribute to branch success. With a competitive salary of up to £25,250 and a variety of benefits, this role offers an opportunity to make a real impact in high street banking.

Benefits

30 days holidays + Bank Holidays

Pension up to 8%

Private medical insurance

Fantastic career development opportunities

Qualifications

• Experience in financial services or a strong background in customer service.
• Passionate about helping people and finding solutions.
• Curious, proactive, and confident in taking initiative.

Responsibilities

• Build long-term relationships and support customers through key milestones.
• Deliver exceptional service and resolve queries with confidence.
• Engage with the local community and contribute to branch success.

Skills

Customer Service

Communication

Proactiveness

Job description

Customer Service Specialist (Banking) – Bromsgrove Branch

Join a growing, community-focused financial institution and make a real impact.

Reed is proud to be working exclusively with a highly successful and expanding building society that’s bucking the trend in banking. While others are closing branches, our client is opening them — and after a record-breaking couple of years, they’re launching a brand-new branch in Bromsgrove.

This is your chance to be part of something bold: helping to build a loyal customer base from the ground up and bringing banking back to the heart of the community.

The Role

As a Customer Service Specialist, you’ll be the friendly face of the branch, creating long-term relationships and supporting customers through life’s key milestones. Your day-to-day will include:

• Having meaningful conversations to understand customer needs and offer tailored solutions.
• Delivering exceptional service and resolving queries with confidence.
• Managing till activities and maximising every interaction.
• Supporting customers with account management and financial products.
• Engaging with the local community and contributing to branch success.

About You

We’re looking for someone who is:

• Experienced in financial services or strong in customer service.
• Passionate about helping people and finding solutions.
• Curious, proactive, and confident to take initiative.
• A great communicator who puts customers and community first.
• Eager to learn and develop in a forward-thinking organisation.

What’s on Offer

• Salary: Up to £25,250 FTE
• Hours: 35 per week
• Holidays: 30 days + Bank Holidays
• Benefits: “Moments that Matter” days off for life events, pension up to 8%, life assurance, private medical insurance, healthcare plan, and fantastic career development opportunities.
• A workplace that values diversity, inclusion, and individuality — officially recognised as a Great Place to Work.

Ready to make a difference in your local community?Apply today and help shape the future of high street banking in Bromsgrove.