Client Coordinator

Sureserve Group Careers; Horsham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading compliance service provider in the UK is seeking a Client Coordinator to manage client relationships and ensure satisfaction. Responsibilities include responding to queries, monitoring KPIs, and producing reports. The ideal candidate will possess strong communication skills and a good understanding of compliance processes. Join a skilled team delivering vital services in fire and electrical safety compliance.

Qualifications

• Proven communication skills for effective client interaction.
• Ability to translate complex processes into simple terms.
• Experience in monitoring client satisfaction and KPI metrics.

Responsibilities

• Manage your own client caseload effectively.
• Respond to client queries via telephone and email.
• Produce monthly customer KPI reports.
• Ensure processes and procedures are adhered to.
• Monitor resident satisfaction and defect KPIs.

Job description

Sureserve Compliance Fire Ltd., part of the Sureserve Group, is a specialist in Life Safety compliance services. Through design, installation, maintenance and monitoring of fire safety and electrical systems, we deliver fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the public sector, our success relies upon a market-leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join us.

Role Overview

The Client Coordinator will have responsibility for managing their own client caseload, liaising with the customer, client and engineers daily, to ensure work is being carried out in in accordance with the contract requirement.

Responsibilities

• Receive and respond to telephone / email queries from clients, residents, engineers & colleagues
• Liaise and cooperate with the team to ensure all processes and procedures are followed
• Monitor and update resident satisfaction, complaint and defect KPI spreadsheets
• Produce monthly customer KPI reports
• Ownership of your own Client caseload

A sound understanding of the works being carried out and be able to translate this simply and effect...