Customer Service Advisor

TFG BRANDS (LONDON) LIMITED; Rochester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A customer service-focused company in Rochester is seeking a Customer Care Advisor to provide exceptional service across multiple channels. This temporary, full-time, hybrid role requires excellent communication and collaboration skills to manage customer queries and ensure service levels are met. Ideal candidates will be passionate about customer service and able to adapt to shifting priorities.

Qualifications

• Passionate about customer service.
• Ability to manage customer queries across multiple channels.
• Flexible approach to meet business needs.

Responsibilities

• Manage customer queries via phone, email, social media, and live chat.
• Deliver service levels in line with targets.
• Maintain up-to-date customer service records.

Skills

Excellent communication skills

Collaborative skills

Flexibility

Job description

Every exceptional customer moment begins with our people

Are you passionate about customer service? Here at TFG London, Customer Care is at the heart of what we do!

We are looking for a Customer Care Advisor to join us, providing 5 service to all of our customers. This is a temporary, full-time, hybrid role with a mixture of working from home and working in our Customer Care Centre in Hoo, Kent. You will use your excellent communication and collaboration skills to meet your role targets and the business needs.

What you'll do

• Manage customer queries via channels such as phone, email, social media and live chat in a timely and positive manner.
• Consistently deliver service levels in line with targets and ensuring customer service records are kept up to date.
• Have a flexible approach and a positive attitude to meet business needs.
• Show flexibility and motivation to reliably fulfil the role on a rota basis and balance shifting priorities.

Who you'll be...