Customer Service Advisor

Agria Pet Insurance Careers; Aylesbury; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading pet insurance provider is seeking a Customer Service Advisor for their Aylesbury office. This full-time role involves handling customer inquiries with professionalism and enthusiasm, working 36 hours weekly with a hybrid model. The ideal candidate will demonstrate excellent customer service skills and promote the brand effectively. The position includes a rotating shift pattern and a two-week induction in the office.

Qualifications

• Enthusiastic individual with a passion for providing outstanding customer service.
• Ability to handle inquiries with professionalism and care.
• Commitment to scheduled work arrangements including a two-week office induction.

Responsibilities

• Be the first point of contact for customers handling their inquiries.
• Manage both inbound and outbound calls efficiently.
• Promote the brand while ensuring customer satisfaction.

Skills

Customer service orientation

Effective communication

Problem-solving skills

Job description

The Role :

We're looking for a Customer Service Advisor to join our busy team here at Agria Pet Insurance.

In this role, you'll be the first point of contact for our valued customers, ensuring their inquiries, concerns, and needs are handled with professionalism and care.

Working to agreed service levels, you'll be responsible for both inbound and outbound calls.

You'll be an enthusiastic individual who is passionate about providing outstanding customer service and promoting our brand.

We have a hybrid approach to work and all attend the Aylesbury office every Wednesday.

The start date for this role is Monday 12th January 2026 and you will be required to attend a two week in office induction when you start.

You must be able to commit to these arrangements and start date in order to be considered for this role.

This is a full time role working 36 hours per week between the hours of 9 : 00am-6 : 00pm Monday-Friday on a rotating shift pattern. You will also be required to work 1 Saturday in 4, 9 : 00am-1 : 00pm.

We are currently recruiting for one permanent position and one 12 month Fixed Term Contract position.

What you'll be doing :

• Answer all Customer and Claims incoming calls efficiently and professionally

Outbound calling including; retention and renewal, breeders, requesting information for...