puestos de Contact Center Manager en Gran Bretaña

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We are seeking a talented individual to join our Client Executive team at Marsh. This role will be based in a hybrid model, requiring at least three days a week in the office. As a Client Executive, you will lead a multi-disciplined client team to deliver comprehensive insurance and risk management support to our clients and prospective clients.

We will count on you to:

1. Manage a portfolio of complex clients.
2. Develop an understanding of the clients’ business strategic priorities, risk strategies and risk management needs and work with specialist colleagues to provide advice/consultancy support.
3. Develop and execute renewal/placement strategies in conjunction with the broking and client service team in accordance with client instructions.
4. Work with colleagues to identify and win prospective clients or project work.
5. Build and maintain multi-level relationships with clients and be the primary point of contact for day-to-day service needs.
6. Manage delivery of client service by the Marsh team.
7. Keep abreast of changing market conditions and contribute to the firm’s body of knowledge within product line through active internal communication.

What you need to have:

• Experience in the insurance and risk management industry, preferably in a Client Executive / Account Executive role.
• Strong communication skills.
• Excellent negotiation and influencing skills.
• Strong analytical and problem-solving skills.
• Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
• Fully competent in Microsoft Office Products (Word, Excel, PowerPoint, Outlook).

What makes you stand out:

• An appetite to work collaboratively and develop your existing skill set.
• Dynamic and ambitious with relevant client-facing experience.
• Ability to understand large clients, their risks and exposures.
• The ability to remain calm under pressure and be able to work flexibly when required.
• ACII part/fully qualified (or equivalent).

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.