Customer Service Assistant

Devonshire; Rotherham; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading customer communications company in Rotherham is seeking a Customer Service Assistant. In this permanent role, you will help customers with inquiries and enhance their experience. Ideal candidates will have customer service experience, problem-solving skills, and be great communicators. The salary is competitive, ranging from £23,000 to £27,000, with working hours from Monday to Friday, 8:30 AM to 5:00 PM.

Qualifications

• Experience in a customer service or sales-based role.
• Ability to work as part of a team.
• Confidence in using initiative to prioritise tasks.

Responsibilities

• Communicate with customers ensuring exemplary service.
• Coordinate internal departments for timely project delivery.
• Manage customer budget and timeline expectations.

Skills

Customer service experience

Problem solving

Teamwork

Initiative

Communication

Job description

Our client, a leading customer communications company, is looking for a Customer Service Assistant to join their team of customer-focused solutions providers.

As a Customer Service Assistant you will be assisting new and existing customers with requests, acting as a single point of contact from initial enquiry through to order completion. You will build strong customer relationships by providing excellent customer service and going the extra mile to ensure a great customer experience.

This is a permanent contract based at the Templeborough site in Rotherham, Monday to Friday, 8 : 30am to 5 : 00pm.

Main duties

• Communicating with customers ensuring that exemplary customer service is always delivered.
• Coordinating internal departments to deliver projects on time and to customers’ expectations.
• Managing customer budget and timeline expectations regarding projects.
• Being the first point of contact for any customers that require support with our online ordering platform.
• Maintaining the customer database to ensure accurate information and exemplary support.

What do you need to be successful in this role?

To be successful as a Customer Service Assistant, you will need to be able to demonstrate you are :

• Experienced working in a customer service or sales-based role, ideally within the Print Industry, however, this is not essential.
• Able to work as part of a team.
• A problem solver that naturally looks for solutions for customers.
• Confident in using your initiative to prioritise and organise your work.
• A great communicator.

If you’d like to learn more about this role, please get in touch with Natalie!

Please only apply if you have the right to work in the UK.

Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

Salary

£23,000 - £27,000

Contract

Permanent

Location

Rotherham