Travel Aftersales Advisor – Hybrid Role, Customer Care

Succeed Recruitment; Willenhall; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A professional recruitment agency is seeking a Travel Aftersales Executive to join a premium tour operator's Aftersales team in Willenhall. The role involves handling customer inquiries, updating reservation systems, and liaising with suppliers. A customer-focused approach and previous experience in the travel sector are essential. The position offers a hybrid working model and a starting salary of £25k along with great industry benefits.

Benefits

Hybrid working

Competitive salary

Excellent industry benefits

Qualifications

• Previous customer service and/or aftersales experience in the travel sector is essential.
• Ability to build rapport with diverse customers.
• Excellent communication skills are mandatory.

Responsibilities

• Handle customer inquiries via phone and email.
• Update data in the reservation system.
• Liaise with suppliers for customer requests.

Skills

Customer focus

Verbal communication

Written communication

Problem solving

Organizational skills

Attention to detail

Time management

Job description

A professional recruitment agency is seeking a Travel Aftersales Executive to join a premium tour operator's Aftersales team in Willenhall. The role involves handling customer inquiries, updating reservation systems, and liaising with suppliers. A customer-focused approach and previous experience in the travel sector are essential. The position offers a hybrid working model and a starting salary of £25k along with great industry benefits.