Customer Service and Travel Advisor

T3AM Global; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading travel company in Greater London is looking for a Customer Service and Travel Advisor to manage customer bookings and deliver excellent service. The successful candidate will play a crucial role in the customer journey, liaising with suppliers and managing administrative tasks. The role offers a competitive salary between £20,000 and £25,000, depending on experience, along with career progression opportunities in a supportive team culture.

Qualifications

• Previous customer-facing experience or a strong passion for travel and hospitality.
• Highly organised with strong attention to detail.
• Excellent communication and telephone skills.
• Ability to manage multiple tasks and respond efficiently to queries.

Responsibilities

• Helping customers book travel arrangements for Hajj and Umrah.
• Liaising with suppliers, airlines, and accommodation providers.
• Processing group travel bookings efficiently and accurately.
• Responding to customer complaints and queries promptly.
• Managing general office duties and administrative tasks.
• Delivering excellent customer service via phone, email, and in-person.

Skills

Customer-facing experience

Organisational skills

Communication skills

Attention to detail

Job description

Customer Service and Travel Advisor

The company

One of the UK's largest Hajj and Umrah travel groups, established for over 20 years and consistently recognised as a top-quality provider of Hajj services. The business is currently expanding its digital platform and growing the delivery team to support ongoing development. With a team of 50 staff, this is a rare opportunity to join a well-established, ambitious travel company at an exciting time of growth and transformation.

The role

A Customer Service and Travel Advisor is required to join the East London, Whitechapel team to manage customer bookings and deliver excellent service. The successful candidate will provide support across all aspects of the customer journey, liaise with suppliers, and assist with general office duties.

You will take responsibility for :

• Helping customers book travel arrangements for Hajj, Umrah, and other group travel
• Liaising with suppliers, airlines, and accommodation providers
• Processing group travel bookings efficiently and accurately
• Responding to customer complaints and queries promptly
• Managing general office duties and administrative tasks
• Delivering excellent customer service via phone, email, and in-person interactions

What you need

It is ESSENTIAL for the successful candidate to have :

• Previous customer-facing experience, recent graduate, or strong passion for travel and hospitality
• Highly organised with strong attention to detail
• Excellent communication and telephone skills
• Ability to manage multiple tasks and respond efficiently to queries

Other DESIRABLE skills include :

• Travel or hospitality experience
• Knowledge of travel booking systems

What is on offer

This role offers the opportunity to join a respected travel business with long-term career prospects :

• Competitive salary of £20,000 - £25,000 depending on experience
• Long-term career progression within the travel and hospitality sector
• Exposure to digital travel platforms and operational processes
• Supportive team culture and a chance to grow with the business

How to apply?

For more information on this role, please contact us directly or submit your CV via this ad. Alternatively, email or call 0121 820 8260 .

We aim to respond to all successful applications within 5 working days. If you do not hear from us, your application has unfortunately not been successful on this occasion - but we will keep your details on file for future opportunities.

T3AM Global is an equal opportunities employer and is acting as an Employment Agency in relation to this vacancy.