Travel & Customer Service Advisor | Hajj & Umrah

T3AM Global; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading travel company in Greater London is looking for a Customer Service and Travel Advisor to manage customer bookings and deliver excellent service. The successful candidate will play a crucial role in the customer journey, liaising with suppliers and managing administrative tasks. The role offers a competitive salary between £20,000 and £25,000, depending on experience, along with career progression opportunities in a supportive team culture.

Qualifications

• Previous customer-facing experience or a strong passion for travel and hospitality.
• Highly organised with strong attention to detail.
• Excellent communication and telephone skills.
• Ability to manage multiple tasks and respond efficiently to queries.

Responsibilities

• Helping customers book travel arrangements for Hajj and Umrah.
• Liaising with suppliers, airlines, and accommodation providers.
• Processing group travel bookings efficiently and accurately.
• Responding to customer complaints and queries promptly.
• Managing general office duties and administrative tasks.
• Delivering excellent customer service via phone, email, and in-person.

Skills

Customer-facing experience

Organisational skills

Communication skills

Attention to detail

Job description

A leading travel company in Greater London is looking for a Customer Service and Travel Advisor to manage customer bookings and deliver excellent service. The successful candidate will play a crucial role in the customer journey, liaising with suppliers and managing administrative tasks. The role offers a competitive salary between £20,000 and £25,000, depending on experience, along with career progression opportunities in a supportive team culture.