Customer Service Assistant

One to One Personnel; Ruxley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A respected health and social care provider in the UK is seeking a Customer Service Assistant. This full-time position requires compassion and strong communication skills. Responsibilities include handling customer requests, maintaining records, and supporting internal teams. Join a values-driven organization that makes a real impact in people's lives.

Benefits

Opportunities for personal and professional development

Supportive team environment

Make a difference every day

Qualifications

• Commitment to service excellence and customer-first mindset.
• Strong organisational skills and ability to handle multiple tasks.
• Compassion and sensitivity in interactions with clients.

Responsibilities

• Handle and monitor customer and internal service requests.
• Deliver outstanding customer service with empathy.
• Maintain accurate records and generate reports.

Skills

Customer first mindset

Strong communication skills

Compassion and empathy

Proactive approach

Good IT skills

Geographical knowledge

Flexible team player

Job description

Customer Service Assistant

Full-Time | Mon-Fri 9 : 30am – 6pm | 12 month contract |£25k PA

Are you passionate about making a difference in people’s lives? Do you thrive in a compassionate, customer-focused environment? Our client is a leading provider of health and social care services across Bexley and neighbouring boroughs, is looking for a Customer Service Assistant to join their dedicated team.

About the Role

As a Customer Service Assistant, you’ll be the first point of contact for clients and internal teams. You’ll play a vital role in ensuring smooth communication, accurate data handling, and timely support across the company. This is a rewarding opportunity to contribute to a meaningful cause while developing your skills in a supportive environment.

Key Responsibilities

• Handle and monitor customer and internal service requests with empathy and efficiency
• Deliver outstanding customer service with compassion and professionalism
• Support the Sensory and Direct Payment Team
• Maintain accurate records and generate reports and correspondence
• Provide general administrative support to the team and management
• Uphold excellent filing systems and internal / external relationships
• Contribute to continuous improvement within the team and organisation

What We’re Looking For

• A customer first mindset with a commitment to service excellence
• Strong communication and organisational skills
• Compassion, empathy, and sensitivity in all interactions
• A proactive, solution-driven approach
• Good IT skills and geographical knowledge of the area
• A flexible, motivated team player open to new ideas

Why Apply?

• Be part of a respected organisation making a real impact
• Work in a supportive, values-driven team
• Opportunities for personal and professional development
• Make a difference every single day

Ready to apply?

Contact Aimee or Julie at One to One Personnel on (phone number removed), or send your CV directly to or