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Job summary
A leading company is seeking passionate Customer Service Advisors to support customers during their travel claims process. You will join a friendly team, with responsibilities including investigating claims and ensuring exceptional service. The position offers a competitive salary, hybrid working options after probation, and great benefits including a health cash plan and exclusive discounts.
Benefits
Qualifications
- Previous insurance or customer service experience is desirable.
- Genuine desire to help people and deliver exceptional service.
- Ability to communicate clearly and effectively.
Responsibilities
- Investigate, negotiate, and settle claims while ensuring high customer service standards.
- Empathise with customers and guide them through the claims process.
- Evaluate claims against policy terms and provide clear explanations.
Skills
Tools
Customer Service Advisor – Travel Claims
Salary: £25,000 – £ 29,562 per annum DOE
Location: Christchurch / HybridOptions Available after Probation
Hours: Monday – Friday, Shifts between 8.00am – 6.15pm (plus 1 in 6 Saturdays with day off in week)
Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times.
Main Responsibilities:
- Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.
- Empathise with customers, understand their needs, and guide them through the claims process.
- Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations.
- Identify potential fraudulent claims and work to recover funds from other insurers.
- Handle customer complaints and disputes, striving for amicable resolutions.
- Prioritise tasks, meet deadlines, and maintain accurate records.
- Work closely with other teams to ensure seamless customer experiences.
- Uphold regulatory requirements and company policies.
Skills/Experience Required:
- Previous insurance, customer service or telephony experience is desirable.
- A genuine desire to help people and a commitment to delivering exceptional service.
- The ability to communicate clearly and effectively, both verbally and in writing.
- A proactive approach to problem-solving and a talent for finding solutions.
- The ability to manage multiple tasks and prioritise effectively.
- Proficiency in computer systems and relevant software.
In return for your hard work and commitment, our client offers fantastic benefits, including:
- Enjoy hybrid working after your probation period.
- Benefit from opportunities for continuous learning, development, and career advancement.
- Take advantage of the free Health Cash Plan.
- Enjoy a generous high-street rewards scheme.
- Benefit from free travel insurance (subject to eligibility criteria).
- Save money on home and motor insurance with exclusive discounts.
To find out more about this exciting opportunity, APPLY TODAY!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.