Customer Experience Consultant | S1 | North East England | North & East Yorkshire | Harrogate

Banco Santander; Harrogate; On-site; GBP 25,000; Full time

Job summary

A leading bank in the UK seeks a Customer Experience Consultant in Harrogate. The role involves providing exceptional customer service and assisting with various transactions. Ideal candidates will have strong communication skills and a desire to support customers. This full-time position offers a starting salary of £24,226 plus benefits, including a cash allowance and generous holiday.

Benefits

Starting salary of £24,226

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Voluntary healthcare benefits

Free access to wellbeing apps

Pension contribution from employer

Employee discount platform

Flexible benefits tailored to needs

Qualifications

• Proven ability to deliver outstanding customer service either face-to-face or via telephony.
• The ability to communicate effectively with customers to truly understand their needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

Customer Experience Consultant S1 North East England North & East Yorkshire Harrogate

Country : United Kingdom

Join our community.

For our customers you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

Whats not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging so we’re a close‑knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi‑skilled environment. You’re the eyes and ears of our business after all.

The difference you’ll make

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day‑to‑day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring

Essential requirements:

• Proven ability to deliver outstanding customer service either face‑to‑face or via telephony
• The ability to communicate effectively with customers to truly understand their needs

Nice to have:

• A real desire to go above‑and‑beyond for customers
• Effective team working skills with a flexible, can‑do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change to accommodate business needs and priorities

You will require the right to work in the UK (please see details below).

What else you need to know

This is a full‑time permanent branch‑based role working 35 hours across Monday to Saturday, across the hours of 8:00 am – 6:00 pm. The role is based in our Harrogate Branch.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal and Fair.

How well we reward you

As well as salary we offer a wide range of benefits that you can choose from and tailor to your needs.

• Starting salary of £24,226 plus a £500 annual cash allowance to spend on our great range of benefits
• 25 days holiday plus bank holidays; increases to 26 days after 5 years of service with the option to purchase up to 5 contractual days per year
• Eligible for a discretionary performance‑related annual bonus
• Voluntary healthcare benefits at discounted rates (including medical, dental and health assessments)
• Free access to a range of digital health services including GP
• Free access to wellbeing apps and up to three weekly online classes
• We put 8% of salary into your pension even if you don’t contribute yourself. We pay up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer
• Protection for you and your family with company‑funded death‑in‑service benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover
• Support your favourite causes through charitable giving and our community partnerships
• Share in Santander’s success by saving or investing in our shareplan
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
• As a Santander UK employee you can request staff versions of our products—such as Edge Current Accounts and Credit Cards—with no fees, as well as apply to many other deals and discounts in Santander products and services

Learn more about our benefits and family‑friendly policies.

Right to work in the UK

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa/permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work or an application for a working visa/permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next

If this sounds like a role you’re interested in then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance we’re available through email. You can contact us at .

Additional Information

We welcome applications on the understanding that should you be offered this role there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

Required Experience: Contract

Key Skills

• Business Development, Company Policies, Customer Service, Financial Performance, Revenue Growth, Oversight, Regional Sales, Account Management, Project Management, Product Line, Ensure Compliance, Human Resources, Procedures, Sales Goals, Direct Reports

Employment Type : Full‑Time

Experience : years

Vacancy : 1