Customer Service jobs in Germany

Product Solution Specialists Rotating Indexable Europe.

Sandvik Coromant is now creating a whole new team of Product Solution Specialists within the Rotating Indexable Product Area to shape the Offer Implementation Rotating Indexable products department in the regions of north, south, and central Europe. We're looking for a well-balanced team to work in various locations throughout Europe and complement each other in all aspects of business, all while having the eagerness to share ideas and cooperate with one another!

With the ultimate goal of securing a presence in key markets, you get to travel both domestically and internationally to many of our Sandvik Coromant customers and sites. Location for this role is Germany.

By joining the Offer Implementation department

You work in a distributed team to achieve quick and proactive problem-solving, creating customer value and profitable business results. Together in the team, you take ownership to grow the business for Rotating Indexable, applying customer market and industry segment perspectives. Our culture of a strong service mindset, knowledge sharing, and collaboration are instrumental in helping Sandvik Coromant to create sustainable success. Having a collective growth mindset, we take full accountability of the Product Area Strategy and alignment with local business plans.

Team purpose and responsibilities

Your main purpose as a team is to improve on sales and the overall business growth and furthermore align the Product Area strategy with Sales as well as enable closure of prioritized deals and secure competences in Sales around the Product Areas offer.

Within the team, your responsibilities are to:

1. Collaborate with Front Line Sales in converting prioritized sales pipelines to orders by assessing business opportunity and promoting solutions.
2. Co-develop and execute tactics for local business plan together with sales clusters.
3. Proactively train Front Line Sales and provide technical know-how to customers in order to ensure high sales efficiency.
4. Ensure high-quality opportunity management with focus on growth (customer mapping and sales readiness).
5. Lead replicate success for the product offering (transfer success cases, share best practices).
6. Analyze sales team performance and together with Sales Cluster Managers recommend corrective actions.
7. Provide product and application solution support to front line sales projects and customers.
8. Carry out high-quality field tests and market preparation tests for new product development projects.
9. Support prioritized customer events.
10. Assist market research programs and competitor investigations.

What we need from you and your teammates

Together with your colleagues, you complement each other by possessing different qualities and capabilities which means that you don't necessarily need to tick all the boxes in order to be successful in this role. With this in mind, we are looking for:

1. Individuals with strong product and application knowledge in the Rotating Indexable area.
2. Individuals being in the forefront of modern machining techniques, methods, and software.
3. Individuals with backgrounds and experience from working with different customer types (mass, batch, advanced) and in different industries (Aero, Auto, Small Part Machining, or Medical).
4. Individuals with experience from performing field tests connected to grades, geometries, and concepts.

Corporate language is English in the team; also, German language skills are needed.

As a professional, you have excellent product and application knowledge, are skilled in developing machining strategies, and have a business mindset. You're an effective communicator with marketing savviness and adequate problem-solving skills as well as an ability to be creative and flexible, always with the customers' needs in focus.

Our culture

Innovation is in our DNA, and we are proud to shape the future of manufacturing in close collaboration with our customers and partners. We believe in an inclusive, equal, and open-minded culture and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits as well as many different career options. Are you intrigued? Visit our website, LinkedIn, or Facebook page to get to know us further.

How to apply

Send your application via Sandvik career site or apply in Workday or use the Job Opportunities section on the intranet (Job ID: R00 70691).

Contact information

For more information about the recruitment process, please contact:

T&A Expert Praskovia Sheremeteva

Sandvik Coromant is part of the global industrial engineering group Sandvik and is at the forefront of developing manufacturing tools and machining solutions with knowledge that drives the industry standards and innovations demanded by the metalworking industry now and in the next industrial era. Collaborations with educational institutions, extensive investment in research and development, and strong customer partnership ensure the development of machining technologies that change, lead, and drive the future of manufacturing. Sandvik Coromant owns over 1700 patents worldwide, employs around 7700 staff, and is represented in more than 150 countries.

Required Experience: Unclear Seniority

Key Skills: Sales Experience, ADAS, Customer Service, AI, Computer Skills, Retail Sales, Product Demos, Automotive Diagnostics, Automotive Repair, Business requirements, Cash Handling, Enterprise Sales

Employment Type: Full-Time

Experience: years

Vacancy: 1