Sales Support Representative

Actylis; Düsseldorf; Remote; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Sales Support Representative to join their Specialty Chemicals group. This role is vital for providing administrative and operational support to the sales team, focusing on quote management and customer satisfaction. The ideal candidate will have a strong background in sales support and customer service, with excellent organizational skills and attention to detail. Join a dynamic team that values innovation and offers a comprehensive benefits package, ensuring a fulfilling work environment where you can thrive and grow your career.

Qualifikationen

• 2+ years of experience in sales support or customer service roles.
• Excellent organizational and time-management skills.

Aufgaben

• Prepare and manage client quotes, ensuring accuracy.
• Provide administrative support for the sales team and client inquiries.

Kenntnisse

Sales Support

Customer Service

Organizational Skills

Interpersonal Skills

Attention to Detail

Time Management

Ausbildung

Bachelor's degree in Business Administration

Bachelor's degree in Chemistry

Tools

Sage

Salesforce (SFDC)

CPQ

MS Office Suite

Teams

SharePoint

Jobbeschreibung

Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our business partners.

We offer both sourcing and manufacturing solutions tailored to meet diverse and evolving needs, ensuring a reliable, agile, and secure supply network. Our commitment to customization allows us to create flexible solutions, whether it’s a unique specification, custom packaging, or tailored logistics strategies.

With deep expertise in quality and regulatory compliance, sourcing and logistics management, analytical services, and R&D support, we reduce complexities and mitigate risks, empowering our partners to focus on growing their business.

In furtherance of that goal, Actylis is seeking new members of the team. This expansion, coupled with a comprehensive benefits package, and opportunities for challenge and growth, make Actylis the ideal place to work and thrive. We hope you’ll consider joining us!

Position Summary

The Sales Support Representative provides critical administrative and operational support to the sales team within the Specialty Chemicals group. This role focuses on preparing and managing quotes, coordinating with internal departments, and ensuring the smooth execution of sales processes. By organizing resources and supporting the sales team, the Sales Support Representative enables the company to deliver exceptional service to clients and achieve its sales objectives.

Responsibilities will include:

Quote Management:

• Collaborate with Account Managers to gather necessary information for quotes and proposals.
• Prepare, review, and manage client quotes, ensure accuracy and alignment with company pricing policies.
• Maintain system for tracking and updating quotes, ensuring timely follow-up.
  
  

Sales Team and Customer Support:

• Provide administrative support for the sales team, including preparation of presentations, sales reports and scheduling of client conferences and meetings.
• Be primary back up for outside sales when they are out of office.
• Act as a point of contact for internal inquiries related to sales processes and client accounts.
• Address client inquiries and assist in resolving issues related to quotes, orders, and delivery timelines.
• Ensure high levels of customer satisfaction by delivering prompt and professional support.
  
  

Required Experience & Knowledge

• Bachelor’s degree in business administration, Chemistry, or a related field (or equivalent experience).
• 2+ years of experience in sales support, customer service, or administrative roles, preferably in the specialty chemical distribution or chemical manufacturing industries.
• Proficient in Sage, SFDC and CPQ and MS Office Suite (Excel, Word, PowerPoint).
• Excellent interpersonal and organizational skills with a customer-centric mindset.
• Highly motivated, detail-orientated & results driven, with a focus on accuracy in quotes and documentation.
• Excellent organizational and time-management skills, with the ability to manage multiple tasks.
• Proficient in English with strong written and oral communication skills.
• Ability to set priorities and work with minimum supervision
• Be a highly responsive, proactive team player while maintaining a positive & respectful attitude.
• Effectively communicates with peers, interdepartmental colleagues, and clients
• Understanding of systems applicable to work performed
• Proficient use of standard office meeting/communication software including Teams and SharePoint
• Experience in developing time management strategies in a fast-paced environment, to ensure work is delivered within required timelines.
  
  

Supervisory Responsibilities

N/A

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made where necessary. The noise level in the work environment is usually moderate. Employee is home office based and must have adequate space and tools to perform their duties.

Actylis is an Equal Opportunity Employer. Actylis US does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.