Change Management à Canada

The Assistant Store Manager - Sales and Service is a crucial member of our KENT leadership team focusing on customer experience and store sales. This role is responsible for overseeing various areas of the store including Lumber Building Materials and Flooring, Kitchen and Bath, Appliance Sales, Project Centre, and our Cut Shop. They also focus on meeting financial objectives for their departments, managing their team's performance, and promoting a positive and inclusive working environment through employee engagement and store events.

• Minimum 3 years of retail management experience.
• Knowledge of inventory management is an asset
• Knowledge of building supplies is an asset.
• Experience working in a safety conscious environment and adhering to safety protocols is an asset.
• Knowledgeable in diverse HR regulations.
• Ability to navigate and manage high pressure situations by seeing the bigger picture and implications of their decisions.
• Ability to manage a high velocity workplace through critical thinking skills and business acumen.
• Ability to proactively look forward in order to drive business results and minimize risks through continuous improvement.
• Effective communication skills with the ability to adjust based on your audience
• Attention to detail and strong organizational skills
• Exceptional customer service skills
• Knowledge of Microsoft Office Suite

• Monitor sales performance of the customer service focused departments and implement strategies using financial tools and business acumen
• Assist in managing inventory levels by working with the Store Manager and Office Manager
• Oversee the management of various departments, ensuring compliance of safety regulations
• Identify and implement process improvement to enhance operational efficiency
• Lead and manage change initiatives within the store ensuring smooth transitions and employee buy-in through effective communication and training.
• Promote safety in the store by actively participating in Health and Safety events and collaborating with the safety team to ensure all store activities comply with safety regulations.
• Build and nurture interpersonal relationships amongst store associates.