Manager, Business Operations and Analytics

Trillium Health Partners; Toronto; On-site; CAD 96,000 - 145,000; Full time

Job summary

An established industry player in health care is seeking a Manager for Business Operations and Analytics. This role involves overseeing diagnostic imaging operations, ensuring quality patient care, and leading a dynamic team towards operational excellence. The successful candidate will drive strategic initiatives, foster collaboration, and implement process improvements in a fast-paced environment. If you are passionate about enhancing community health and possess strong leadership and analytical skills, this opportunity offers a chance to make a significant impact in a supportive and innovative organization.

Qualifications

• 5+ years of management experience in business or clinical operations.
• Strong leadership skills with a focus on patient-centered care.

Responsibilities

• Manage front desk and analytic operations for diagnostic imaging.
• Lead process improvement initiatives in diagnostic imaging.

Skills

Management Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Team Building Skills

Negotiation Skills

Conflict Resolution Skills

Creative Thinking Skills

Education

Baccalaureate degree in Business or Health Focus

Master’s degree in Business Administration or Health Administration

PMP designation

Lean certification

Tools

Database Management Software

Microsoft Office Suite

Job description

Manager, Business Operations and Analytics

Pay Competitive

Employment type Other

Job Description

Req#: 33621

Job Description

Position: Manager, Business Operations and Analytics

Status: Permanent Full Time

Department: Diagnostic Imaging

Posted Date: Wednesday June 21, 2023 – Thursday July 6, 2023, 11:59 PM EDT

Salary Band: $96,200 - $144,300 (salary band placement commensurate with experience)

A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety consider joining our Better Together team!

Reporting directly to the Program Director, Diagnostic Imaging, The Manager, Business Operations & Analytics is an integral member of the Diagnostic Imaging Program’s leadership team. The successful candidate will excel in:

Job Responsibilities:

• Managing the front desk, clerical, and analytic operations for diagnostic imaging across all three THP sites.
• Achieving the highest quality of patient-centered care and exceptional experience that aligns with THP strategic goals of quality, access, and sustainability.
• Leading workplace transformation within an inter-professional team environment to advance healthy workplace collaboration amongst employees and physicians and harmonization of processes.
• Critical and strategic thinking to lead complex cultural change in a fast-paced environment and deliver sustainable effective and efficient results.
• Supporting operational effectiveness within a diverse clinical team to maximize resource utilization.
• Collaborating with modality leads to identify and advance change initiatives to promote pandemic recovery and stabilization.
• Monitoring variances related to volumes, utilization, etc. to identify and implement proactive process improvement opportunities.

Leadership Responsibilities:

• Providing leadership to plan, coordinate and effectively manage resources (e.g., patient scheduling, in-patient scheduling, discharge planning, access, and flow as it relates to diagnostic imaging)
• Reviewing, analyzing and applying data to support decision-making and continuously improve quality as well as innovative planning to achieve performance targets
• Leading process improvement initiatives in diagnostic imaging to achieve long-term success.
• Collaborating with diagnostic imaging clinical managers to optimize operations
• Leading and managing direct reports assigned.
• Actively participating in committees, both internal and external, to promote collaboration and coordination of services with all stakeholders and partners

Qualifications:

• Baccalaureate degree in Business, Health Focus, or other relevant training
• Master’s degree in business administration, health administration or current registration in a Graduate program strongly preferred.
• PMP designation strongly preferred.
• Minimum five years of progressive management/leadership experience in business or clinical operations. Experience with diagnostic imaging is an asset.
• Lean certification or equivalent process improvement methodology is preferred.
• Record of accomplishment in innovative and successful program development preferred.
• Ability to navigate ambiguity in a complex and fast-paced environment
• Proven success in managing change and transforming workplace culture with the ability to establish positive relationships.
• Proven ability to successfully manage multiple and competing priorities.
• Effective team building and creative thinking skills.
• Excellent organizational, communication, interpersonal, problem-solving, negotiation, conflict resolution and decision-making skills are essential to collaborate with highly skilled staff such as physicians, nurses and students
• Advanced working knowledge of computers and relevant software with solid knowledge and experience of working with large databases to extract reports and understand trends.
• Excellent performance and attendance record required.

Notes to applicants:

If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.

As a condition of employment, we require all staff to be fully vaccinated for COVID-19, in addition to other vaccinations required by the Public Hospitals Act.

About the company

Trillium Health Partners is a hospital system which serves Mississauga, Ontario and western Toronto, Ontario in Canada.