Customer Service Advisor jobs in United Kingdom

Avery Dennison (NYSE:AVY) is a global leader in labeling and packaging materials and solutions. The company’s applications and technologies are an integral part of products used in every major market and industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers with insights and innovations that help make brands more inspiring and the world more intelligent.

• This position will be based in Egypt.
• Responsible for increasing revenue by achieving sales objectives in existing and new accounts.
• Create and manage territory and account strategies to deliver on price and mix objectives.
• Provide product recommendations, samples, technical support, pricing and service information on demand.
• Provide product quotes and actively utilize value-selling tools and skills.
• Uncover and assess customer needs and develop and execute Value Proposition (Aligning Value).
• Demonstrate products and/or services and provide assistance in the best application of product and/or services.
• Proactively identify new accounts using screening techniques, referrals, and prospecting to potential customers within territory.
• Develop a thorough understanding of market conditions (e.g., current customers, potential customers, competitors) in assigned territory, and develop a strategy to achieve revenue goals.
• Conduct territory analysis and planning to enable appropriate allocation of time to accounts and customers.
• Responsible for securing and maintaining distribution of products and/or services and maintaining effective agreements.
• Use account management skills to plan and execute customer marketing/growth programs for customers.
• Creatively develop new applications for product lines.
• Channel or Key Accounts Specific: Responsible for selling to a designated channel. May identify new opportunities within the channel for potential business. Also responsible for needs analysis, development, negotiation, sale, delivery, and post-sale services to a group of clients.
• Participate in territory planning, customer planning and territory reviews. Develop and present SWOT analysis and make recommendations on products and growth opportunities.
• Maintain customer profiles and supply agreements.
• Establish pricing programs and strategies. Secure optimum product positioning within target accounts.
• Provide exceptional customer experience for business partners and prospects to develop long-term business opportunities.
• Navigate complex problems and structures to determine the best solutions for customer needs.
• Collaborate with other business units to evaluate volume, identify trends, ensure quality, and monitor budgets.

• Bachelor’s Degree preferred.
• 8+ years applicable sales experience a plus.
• Demonstrated successful experience in a sales position involving negotiating complex transactions with upper-level management positions or similar experience.
• Skilled in conducting required territory analysis and planning.
• Skilled in developing sales penetration and growth strategies at targeted accounts.
• Expert in assessing customer needs.
• Expert financial skills and business acumen.
• Ability to work independently with little supervision.
• Broad-based understanding of how to manage territory business.
• Skilled in communicating effectively with all levels of management on complex business issues.
• Skilled in preparing professional written proposals.
• Skilled in calculating figures and amounts such as discounts, invoice totals, percentages, bonuses, etc.
• Expert understanding of product and technical information.
• Expert oral, written and presentation skills.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
• Expert ability to work as part of a team.