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Jobs at Abbott in United States

Technical Service Specialist

Technical Service Specialist
Abbott Laboratories
Dubai
USD 50,000 - 80,000
Urgently required
Today
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Head of English West Africa

Head of English West Africa
Abbott
Dubai
AED 180,000 - 250,000
Urgently required
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Head of English West Africa

Head of English West Africa
Abbott Laboratories
Dubai
USD 120,000 - 160,000
Urgently required
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Abbott
Dubai
AED 120,000 - 180,000
Urgently required
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Abbott Laboratories
Dubai
AED 120,000 - 200,000
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AED 40,000 - 60,000

SENIOR THERAPY SPECIALIST

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Abbott
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USD 50,000 - 70,000

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Abbott Laboratories
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Technical Service Specialist

Be among the first applicants.
Abbott Laboratories
Dubai
USD 50,000 - 80,000
Be among the first applicants.
Yesterday
Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Technical Service Specialist

Our Diagnostics business is looking for an Technical Service Specialist based in UAE

About Diagnostics Division

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

As Technical Service Specialist, you'll primarily be responsible to perform installing, maintaining and troubleshooting of ADD instruments as well ascustomer satisfactionwithin a given area.
Will work in a defined territory and be able to take extra projects within the service organization as requested by Service Manager within and outside the country/region.

What You'll Do-

Products/Strategy planning responsibilities:

Should have knowledge of Bio Medical Instruments and their functionality, be able to demonstrate all operational capabilities of the instruments.

Sales activity responsibilities:

Responsible to achieveService SalesTarget as assigned.

Projects implementation responsibilities:

  • Always represents Abbott in a professional manner to develop and preserve a favorable customer relationship and achievecustomer satisfaction.

  • Supports colleagues within department and cross-functionally once needed and ensures success by consultation, coaching andcounselingonce needed.

  • Performs emergency repair and preventative maintenance at customer site.

  • Performs modification andengineeringupdates at customer site.

  • Gives customers instructions on how to change instrument parts, on how to apply the instrument related software.

  • Prioritizes service calls within assigned area.

  • Prepares detailed documentation of each service call. Sells service agreement & renewals.

  • Troubleshoots problems associated with the instrument, operator and any application.

  • Identifies situations creating customer dissatisfaction and implements corrective action to resolve

  • Implements major product upgrades relative to their assigned product group

  • Work as technical coordinator and advisor for specific product group

  • Monitor theSpare partsusage and inventory for his product and as per Abbott standard.

  • Create ideas and action plan to improve the Service department andcustomer satisfaction.

  • Act proactively and self-driven by utilizing Active Sense Technology tools to ensure productivity and drive efficiency in labor and Spare Parts utilization.

  • Ensures that all activities are performed in compliance with quality system requirements.

General Responsibility:

To comply with company policies and procedures and maintain quality ethics goals.

Accountability:

Impactcustomer satisfactionwith Abbott products. This position requires efficient and effective communication with Abbott users including operators of the equipment. Failure to perform may have a negative impact on market share andproduct sales.

Required Qualifications

  • Bachelor’s Degree of Bio-medicalengineering.

  • 5-10 years of experience in related field (Abbott Instruments Experience is an advantage)

  • Experience in troubleshooting as well as contacts to customers are of advantage knowledge of the diagnostics market, electronic,mechanicaland chemical knowledge and or a proven track record in a similar position, supported by management and customer references.

  • Successful engagement with customers, specifically key stakeholders and lab staff.

  • Strong experience and process skills of the business functions service delivery.

  • Strong communication skills.

  • Coaching and training skills.

  • Strong experience in use of analytical too ls and software

Competencies

Know the Business:

Understand both customers and market. Decision based on facts on logical experience. Identifies problems andtrends.

Drive for Results:

Sets higher goals and achieves with quality. Focus onperformanceindicators. Assessment and self-assessment knowledge.

Innovation:

Establish innovative ideas and programs to increasecustomer satisfactionand service department effectiveness.

Teamwork:

Create a Positive Teamwork environment within Service Department plus Sales andMarketingto synchronize efforts of achieving company goals.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us atwww.abbott.com, on Facebook atwww.facebook.com/Abbottand on Twitter @AbbottNews and @AbbottGlobal.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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