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Job summary
A reputable HR consultancy is looking for customer service representatives to handle inquiries in both Arabic and English at a nursing center in Dubai. Your role will involve assisting patients with scheduling appointments and managing records, addressing complaints, and coordinating with medical staff. Ideal candidates should possess strong communication skills and previous customer service experience in healthcare. Competitive salary based on experience along with opportunities for professional growth are offered.
Benefits
Qualifications
- Previous experience in customer service in healthcare is preferred.
- Basic computer skills and familiarity with healthcare software are a plus.
Responsibilities
- Handle inquiries from patients and visitors in Arabic and English.
- Assist in scheduling appointments and managing patient records.
- Provide information about services, procedures, and policies.
- Address customer complaints and ensure high satisfaction levels.
- Coordinate with medical staff to ensure smooth operations.
- Maintain accurate records of customer interactions and feedback.
Skills
Location: Dubai Muteena
Industry: Healthcare (Nursing Center)
Salary: AED 2000 to 2500
- Handle inquiries from patients and visitors in Arabic and English.
- Assist in scheduling appointments and managing patient records.
- Provide information about services, procedures and policies.
- Address customer complaints and ensure a high level of satisfaction.
- Coordinate with medical staff to ensure smooth operations.
- Maintain accurate records of customer interactions and feedback.
- Fluent in Arabic and English (both spoken and written).
- Previous experience in customer service preferably in healthcare.
- Strong communication and problem solving skills.
- Ability to multitask and work in a fast paced environment.
- Basic computer skills and familiarity with healthcare software is a plus.
- Competitive salary based on experience.
- Opportunity to work in a reputable healthcare facility.
- Professional growth and training opportunities.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.