Customer Service Manager — Remote Team Leader

TRW; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in Dubai is seeking a proactive and experienced Customer Service Manager to manage the team and deliver exceptional service. The successful candidate will ensure high customer satisfaction by leading support efforts, managing inquiries across various channels, and training the team to uphold service standards. The role requires at least 23 years of commercial experience, with 4 years in customer support, plus strong leadership and problem-solving skills. Join the ZF team and apply now!

Qualifications

• Minimum 23 years of commercial experience and 4 years in customer support.
• Experience in leading remote teams in a matrix organization.
• Rigor in managing targets.

Responsibilities

• Lead commercial and technical support to ensure high customer satisfaction.
• Manage customer inquiries across multiple communication channels.
• Coordinate team resources to guarantee optimal availability for customers.
• Set service levels, track performance, and drive continuous improvement.
• Develop working instructions and train the team to uphold standards.
• Optimize sales desk processes to enhance efficiency and service quality.
• Implement a culture of continuous feedback to improve customer experience.
• Support sales campaigns and manage all customer-related information.

Skills

Leadership skills

Problem-solving skills

Interpersonal networking

Communication skills

Collaboration

Influencing skills

Positive attitude

Job description

A leading automotive company in Dubai is seeking a proactive and experienced Customer Service Manager to manage the team and deliver exceptional service. The successful candidate will ensure high customer satisfaction by leading support efforts, managing inquiries across various channels, and training the team to uphold service standards. The role requires at least 23 years of commercial experience, with 4 years in customer support, plus strong leadership and problem-solving skills. Join the ZF team and apply now!