Call Center Agent jobs in United Arab Emirates
Call Center Agent
ADIB Group
IT Support Call Center Agent - Tech Help Pro
ASUS
RC RAK, Al Wadi Call Center Agent
The Ritz-Carlton
Real Estate Call Center Agent
Aqary Investement And Development
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Estemarat Group
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Robinson & Co (Singapore) Pte Ltd
Bilingual Call Center Agent – Arabic & English
Fonte Vallechiara
RC RAK, Al Wadi Call Centre Agent
Marriott Hotels Resorts
Remote Call Center Agent - Flexible Hours & Growth
Flexloop
Call Center Agent – Emirati Fresh Graduate
Dicetek LLC
Call Center Agent
Job summary
A leading technology company in Dubai is searching for a Call Center Agent to handle IT-related customer inquiries via calls, chats, and emails. The successful candidate will resolve technical issues, promote products, and maintain customer satisfaction. Applicants should have a Bachelor’s degree and be fluent in both English and Arabic, along with at least one year of customer service experience in a call center environment.
Qualifications
- Bachelor’s degree required.
- Fluency in English and Arabic essential.
- At least 1 year of experience in call center and customer service.
Responsibilities
- Manage inbound calls, chats, and emails.
- Resolve customer complaints and provide solutions.
- Promote products and services.
Skills
Education
Tools
We are looking for a proactive Call Center Agent to handle IT-related customer inquiries across calls, chats, and emails.
You will ensure customer satisfaction, resolve technical issues, and promote ASUS products and services.
- Manage inbound calls, chats, and emails.
- Resolve customer complaints and provide solutions or alternatives.
- Promote ASUS products and services when appropriate.
- Maintain KPIs and provide care calls as needed.
- Process RMAs and handle internal systems.
- Assist and train new team members.
- Maintain professionalism and work efficiently under pressure.
- Bachelor’s degree.
- Fluent in English and Arabic (written and verbal).
- Minimum 1 year of call center and customer service with technical support experience.
- Proficient in Microsoft Office.
- Strong multitasking, organizational skills, and attention to detail.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.