Telephone Operator jobs in United Arab Emirates
Telephone Operator
Fairmont Hotels & Resorts
Telephone Operator Agent at Waldorf Astoria Dubai International Financial Centre
Hilton Worldwide, Inc.
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Telephone Operator at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
InterContinental Hotels Group
Telephone Operator - Radisson resort Ras Al Khaimah
Radisson Hotel Group
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Telephone Operator for Conrad Dubai
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Telephone Operator
Job summary
A prestigious hotel chain in Dubai seeks a Telephone Operator to manage incoming and outgoing calls while providing exceptional customer service. The ideal candidate should possess excellent communication skills and the ability to multitask effectively. Responsibilities include answering calls, transferring inquiries, and assisting guests with reservations and information about the hotel. Experience in a customer service role is preferred.
Qualifications
- Excellent communication skills and a friendly demeanour.
- Ability to multitask and handle a high volume of calls.
- Strong customer service skills and the ability to remain calm under pressure.
Responsibilities
- Answer incoming calls promptly and professionally.
- Transfer calls to the appropriate department or individual.
- Take and relay messages accurately.
- Provide information to guests regarding hotel services and local attractions.
- Process room service orders and wake-up calls.
- Assist with making reservations and bookings.
- Maintain a log of incoming and outgoing calls.
Skills
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A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a hotel plays a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.
- Answer incoming calls promptly and professionally.
- Transfer calls to the appropriate department or individual.
- Take and relay messages accurately.
- Provide information to guests regarding hotel services, facilities, and local attractions.
- Process room service orders, wake-up calls, and other guest requests.
- Assist with making reservations and bookings.
- Maintain a log of incoming and outgoing calls.
- Excellent communication skills and a friendly demeanour.
- Ability to multitask and handle a high volume of calls.
- Strong customer service skills and the ability to remain calm under pressure.
- Knowledge of hotel services and facilities.
- Proficiency in using telephone systems and basic computer skills.
- Previous experience in a customer service role or as a telephone operator is preferred
Your team and working environment:
Diverse, young and vibrant team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.