Client Administrator - Corporate Risks

Lockton Companies; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A global insurance brokerage is seeking a Client Administrator to support the Corporate Risks Team in Abu Dhabi. This role involves providing end-to-end administrative support across the policy lifecycle, ensuring timely documentation and client servicing. The ideal candidate should have strong organizational skills, attention to detail, and a service-oriented mindset. Responsibilities include liaising with insurance companies, managing documentation, and supporting compliance efforts. Join a culture that values teamwork and service excellence.

Qualifications

• Strong organizational skills are essential for handling administrative tasks.
• High attention to detail is crucial for accurate documentation.
• A service-oriented approach is necessary for client servicing.
• Ability to work effectively under tight deadlines is important.

Responsibilities

• Support Client Managers with daily account servicing.
• Prepare and issue various policy documentation.
• Ensure timely renewal processing and maintain accurate client records.
• Coordinate with teams to manage client queries.

Skills

Organizational skills

Attention to detail

Service-oriented approach

Ability to work in a fast-paced environment

Job description

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action‑oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Purpose of the role

The Client Administrator plays a pivotal support role within the Corporate Risks Team, ensuring the seamless delivery of broking and servicing activities to corporate clients. This position involves end‑to‑end administrative support across policy lifecycle activities, documentation control, insurer coordination, system management, and client servicing supporting the Client Managers and Senior Client Managers.

The role demands strong organizational skills, high attention to detail, a service‑oriented approach, and the ability to work effectively in a fast‑paced, deadline‑driven environment.

Client Servicing & Administration

• Support the Client Managers with day‑to‑day servicing of client accounts across various general insurance lines (Property, Casualty, Marine, Engineering, Liability, etc.).
• Prepare and issue policy documentation, endorsements, debit / credit notes, certificates, and related correspondence.
• Ensure timely and accurate renewal processing including chasing required renewal information, updating records, and preparing renewal documentation packs.
• Coordinate with internal teams to manage client queries and service deliverables in line with service level agreements (SLAs).

Insurer Coordination

• Liaise with insurance companies for obtaining quotations, policy documents, endorsements, and other required documents.
• Track placement progress and ensure timely receipt of terms and binding instructions.

Data & System Management

• Maintain accurate client and policy data on internal systems.
• Ensure all documentation is properly filed and archived as per company and regulatory requirements.
• Monitor outstanding premiums and coordinate with the finance team for reconciliations and collections support.

Compliance & Quality

• Ensure all work adheres to Lockton’s compliance policies, procedures, and quality standards.
• Support the team in preparing for audits, internal reviews, and regulatory inspections.

Team Support

• Provide administrative and logistical support for client meetings, including preparation of presentation materials, reports, and policy summaries.
• Collaborate with team members to drive operational efficiency and process improvements.
• Have an understanding of corporate risks insurance either at an insurance broker or an insurance company.
• Takes personal responsibility for managing internal and external client relationships.
• Takes pride in and accountability for understanding and exceeding client expectations.
• Focuses on adding value.
• Delivers what the client expects, knows what they desire, and impresses them by delivering the unexpected.
• Written and verbal communication is clear and concise.