Customer Service Manager

TRW; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in Dubai is seeking a proactive and experienced Customer Service Manager to manage the team and deliver exceptional service. The successful candidate will ensure high customer satisfaction by leading support efforts, managing inquiries across various channels, and training the team to uphold service standards. The role requires at least 23 years of commercial experience, with 4 years in customer support, plus strong leadership and problem-solving skills. Join the ZF team and apply now!

Qualifications

• Minimum 23 years of commercial experience and 4 years in customer support.
• Experience in leading remote teams in a matrix organization.
• Rigor in managing targets.

Responsibilities

• Lead commercial and technical support to ensure high customer satisfaction.
• Manage customer inquiries across multiple communication channels.
• Coordinate team resources to guarantee optimal availability for customers.
• Set service levels, track performance, and drive continuous improvement.
• Develop working instructions and train the team to uphold standards.
• Optimize sales desk processes to enhance efficiency and service quality.
• Implement a culture of continuous feedback to improve customer experience.
• Support sales campaigns and manage all customer-related information.

Skills

Leadership skills

Problem-solving skills

Interpersonal networking

Communication skills

Collaboration

Influencing skills

Positive attitude

Job description

Customer Service Manager

We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.

What you could expect as a Customer Service Manager:

• Lead commercial and technical support to ensure high customer satisfaction
• Manage customer inquiries across multiple communication channels
• Coordinate team resources to guarantee optimal availability for customers
• Set service levels, track performance and drive continuous improvement
• Develop working instructions and train the team to uphold standards
• Optimize sales desk processes to enhance efficiency and service quality
• Implement a culture of continuous feedback to improve customer experience
• Support sales campaigns, ensure contract and manage all customer related information (quotes, contracts, invoices etc.)

What we expect from you as a Customer Service Manager:

• Minimum 23 years Commercial experience and 46 years customer support
• Demonstrated leadership & problemsolving skills
• Excellent interpersonal networking and communication skills
• Experience in leading remote teams in a matrix organization
• Rigor in managing targets
• Fostering collaboration & empowerment
• Impacting and influencing skills
• Positive attitude

Be part of our ZF team as Customer Service Manager and apply now!

Contact

Tereza echurov

Required Experience:

Manager