Banking Customer Service Specialist — Emirati Role

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking a Customer Service Representative to provide exceptional service by attending to customer inquiries and resolving complaints. With a focus on quality and customer satisfaction, candidates should possess strong problem-solving skills and excellent communication abilities in English and Arabic. This full-time role requires a high school diploma and up to 2 years of relevant experience in the banking sector. Successful candidates will contribute to generating new prospects and maintaining accurate customer records.

Qualifications

• 0–2 years relevant experience in banking sector.
• Excellent communication skills in English & Arabic.

Responsibilities

• Provide excellent customer service by attending to incoming calls within quality guidelines.
• Resolve customer complaints to satisfaction within defined authority limits.
• Recommend potential products or services based on customer needs.
• Ensure quality of calls by achieving service standards and customer satisfaction scores.
• Generate new prospects/leads and upsell FAB products.
• Maintain customer records by updating history through service requests and complaints.
• Ensure confidentiality of customers and data.
• Adhere to bank policies and local laws/regulations.
• Complete special tasks assigned by team leaders and managers.
• Demonstrate flexibility in planned/unplanned shifts.
• Ensure punctuality and adherence to policies and procedures.

Skills

Customer Service

Product Knowledge

Quality Focus

Problem Solving

Documentation Skills

Listening

Phone Skills

Education

High School

Job description

A leading bank in the UAE is seeking a Customer Service Representative to provide exceptional service by attending to customer inquiries and resolving complaints. With a focus on quality and customer satisfaction, candidates should possess strong problem-solving skills and excellent communication abilities in English and Arabic. This full-time role requires a high school diploma and up to 2 years of relevant experience in the banking sector. Successful candidates will contribute to generating new prospects and maintaining accurate customer records.